04-08-2010 08:15 AM
I have a Laptop HP EliteBook 6930p with Win XP. My problem is that
The built-in speakers work fine but when I plug in the headphones it doesn't play on the
headphones but the speakers still play. It's like my headphone jack doesn't
pick up my headphones and I have tryed different headphones. Any help?
Thanks in advance!
Solved! View Solution.
Re: headphones issue
05-14-2013 04:07 PM
Thank you so much for your suggestions - the first didn't help but then I found the following instructions on the Business Community Forum you suggested and it worked!
Please try the following:
1) Update to the Latest System BIOS (I believe it's F.0B).
2) Download the Audio driver for the 8740w model and install it (the 8740w driver should work on the 8440 series).
After completing these, and rebooting, follow with a 'shutdown', wait 5 seconds, and perform a full power-up with nothing plugged into the Headset jacks. Upon full system bootup, plug in your headset.
Thank you so much for your help!
04-09-2010 07:43 AM
On the bottom left of the screen, by the clock, you should see a little megaphone icon. This represents your audio controls. Right-click on the megaphone, and then click on Playback Devices. If your headphones are being detected, they should show in here as something like "Independent Headphones".
If the headphones show up, simply change your playback device to the headphones rather than the speakers, and your problem should be resolved.
If, however, there do not appear to be any options available, you might have a bad audio jack. Attempt a BIOS update by going to your HP Drivers and Software page, and then try to use the headphones again.
Though I am an HP employee, I am not here as a representative for them. I am here of my own accord to help those requesting it.
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04-17-2010 06:36 AM
I'm working on a friends Compaq Presario CQ60 416WM. It has a similar issue. She hadn't gotten it back from computer store after having a virus. They reinstaled Vista. The speakers work, but when you plug in the headphones, they don't work nor mute the speakers. Properties for the headphones show them working. If I disable the speakers and reboot, the headphones work. If I unplug the headphones with music playing, the music stops and windows says there is no device.
I uninstalled the speakers, rebooted and Vista reinstalled the drivers to no avail. I tried the Update and it found no newer driver. Suggestions?
Thanks in advance,
10-19-2010 09:42 PM
System is HP EliteBook 8440p with i5/4GB Ram/Windows 7-64.
Updated BIOS as you suggested. Still cannot recognize headphone as Independent Headphone.
Headphone is verified and not a problem,
Any other thought?
04-04-2011 11:46 PM
I am having the same exact issues. I did exactly what it said and made the "independent headphones" the default device and then disabled the speakers. It worked, but I would hope this is not the only way to use my headphone jack. It's very annoying. Is there another way this can be resolved?
08-04-2011 11:17 PM
I was just having this issue. I made sure I had the latest drivers and everything. But try this:
Plug in your headphones, and while leaving your headphones plugged in, re-install your sound drivers.
My laptop now properly switches from my speakers to my headphones when I plug them in.
Hope this helps.
04-16-2012 04:02 AM
I had faced similar many times and had to run to computer guy but shame on IT guys like me soing this. I had again encounter the problem just 20 min ago that i would put my headphones into jacks but mic and speaker in healdphone wound work but laptop speaker runs unafacted.
1. Right Click Speaker icon lower bottom right and select "Playback Devices"
2. You will see speakers and headphone, Click Speakers icon, in case headphones not working; go to properties.
3. go to Enhancements> Click restore default
4. go to Advance and uncheck "Allow applications to take executive control of this device"
If you still wore on headphones you will hear tham.
This solve my problem, If in case problem with external speakers exists (which i think shoud not) repeat from step 2 for speakers this time not headphones.
I hope this works for you, the basic problem is that when we install multiple audio/video players they compete for taking control (as clear from step 4) of audio hardware. So, do not allow tham
04-01-2013 08:44 PM
I have a Hewlett Packard ProBook 6450b and I cannot get the headphones to work. I see others have had this issue, but the solutions they were given did not work for me. One guy said to reinstall sound drivers, but I don't know how to do that. Any help would be appreciated.
04-02-2013 11:55 AM - edited 04-02-2013 11:57 AM
Hello MJCulver. I understand you're curious how to reinstall your sound card drivers.
My instructions assume you're using Windows 7. Let me know if you're using a different version of Windows.
- Click Start, type "Device Manager," and press Enter.
- Expand the "Sound, video, and game controllers" section.
- Right click on your sound card and select "Uninstall."
- Then reboot your notebook.
- Once Windows loads it will automatically reinstall the driver.
- Verify whether the problem was resolved.
Let me know how it goes. Have a great day!
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