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Martha58
Posts: 18
Member Since: ‎08-06-2009
Message 1 of 12 (8,389 Views)

Blue line on screen

I have an PHPavilion Elite with Vista Home Premium 64 bit and an HP monitor 23-inch.  Yesterday there was a thin blue vertical line on the right side.  It is there today also.  What could be causing this?
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old_geekster
Posts: 11,115
Member Since: ‎11-21-2008
Message 2 of 12 (8,385 Views)

Re: Blue line on screen

Martha, what is the model of your monitor?  With this information, we can check the 'Product pages' for it.
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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 9

HP Phoenix ENVY 810-135qe - i7-4770K (liquid cooled); 8 GB memory; GT 640 (4 GB), SSD (Samsung EVO 840-500 GB); 600W PSU; Win 7 Pro

HP Photosmart 7520 AIO


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Martha58
Posts: 18
Member Since: ‎08-06-2009
Message 3 of 12 (8,382 Views)

Re: Blue line on screen

On the lower right hand side, it says

HPw2338h.   Device manager says the same thing.

Is this the number you need?

When a web page is open-like now, the line is visible at the very top and very bottom.  In an open program, (Elements is open now), it is visible the entire length. 

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old_geekster
Posts: 11,115
Member Since: ‎11-21-2008
Message 4 of 12 (8,375 Views)

Re: Blue line on screen

Martha, it certainly is the correct number.

 

Here is a link to the 'Solve a problem' section for your monitor:

 

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_task=solveCategory&lc=en&dlc=en&cc=us&pro...

 

Check it out to see if anything there will give you a clue to solve your problem.  These are the type of problems that are difficult to solve without sitting in front of the monitor itself.

___________________________
-----------------------------------
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 9

HP Phoenix ENVY 810-135qe - i7-4770K (liquid cooled); 8 GB memory; GT 640 (4 GB), SSD (Samsung EVO 840-500 GB); 600W PSU; Win 7 Pro

HP Photosmart 7520 AIO


++++++++++++++++++
**Click the Thumbs Up on the left to say 'Thanks'**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
Intern
Martha58
Posts: 18
Member Since: ‎08-06-2009
Message 5 of 12 (8,369 Views)

Re: Blue line on screen

Thanks for the links.  I was not sure if it was a Vista thing or a monitor thing.

I'll try the suggestions given.

The computer checks for drivers several times a month and says everything is up-to-date (I think this is through the HP Advisor but I'm not sure.

The computer and Monitor were purchased July 23.

We don't have a working computer to connect to.

 

Student
hayyzel
Posts: 1
Member Since: ‎12-20-2010
Message 6 of 12 (7,649 Views)

Re: Blue line on screen

Hey martha, i'm experiencing the same problem but my blue vertical line is on the left. Did you get rid of it? If so, how? Your help would be really appreciated.

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namel_ess
Posts: 1
Member Since: ‎07-30-2011
Message 7 of 12 (7,228 Views)

Re: Blue line on screen

I ve had the same problem with my 2309m screen>>> any help?

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MW59
Posts: 5
Member Since: ‎07-29-2010
Message 8 of 12 (7,220 Views)

Re: Blue line on screen

No.  I now have 3 additional lines-green yellow  and red.  This is the first monitor I have ever had a problem with.

 

What are these message tags I must remove.  Are commas not allowed or something?

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Big_Dave
Posts: 20,751
Member Since: ‎07-17-2009
Message 9 of 12 (7,215 Views)

Re: Blue line on screen

Hi,

 

Read this article.  It has some good suggestions.

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HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
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ScorpiusDominus
Posts: 130
Member Since: ‎03-28-2009
Message 10 of 12 (7,210 Views)

Re: Blue line on screen

OK folks this can not be fixed by the home user. The issue is the connections to the LCD inside the monitor itself is are either loose or gone bad. The only option is to replace the monitor if it is a desktop. If it is a laptop you can call HP and they may walk you through how to re-seat the connection to the MB. If that doesnt work they will offer to Replace the screen. Probably at a cost unless you are still under warranty.

Verify at: http://verify.CompTIA.org
Daniel Lamory
COMP001005331608 August 18, 2006
KCSLF55DJ3EQ52JB
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation