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Intern
Posts: 18
Member Since: ‎08-06-2009
Message 1 of 12 (9,059 Views)

Blue line on screen

I have an PHPavilion Elite with Vista Home Premium 64 bit and an HP monitor 23-inch.  Yesterday there was a thin blue vertical line on the right side.  It is there today also.  What could be causing this?
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Provost
Posts: 12,014
Member Since: ‎11-21-2008
Message 2 of 12 (9,055 Views)

Re: Blue line on screen

Martha, what is the model of your monitor?  With this information, we can check the 'Product pages' for it.
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Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51

HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD

HP Photosmart 7520 AIO


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I am not an HP employee.
Intern
Posts: 18
Member Since: ‎08-06-2009
Message 3 of 12 (9,052 Views)

Re: Blue line on screen

On the lower right hand side, it says

HPw2338h.   Device manager says the same thing.

Is this the number you need?

When a web page is open-like now, the line is visible at the very top and very bottom.  In an open program, (Elements is open now), it is visible the entire length. 

Provost
Posts: 12,014
Member Since: ‎11-21-2008
Message 4 of 12 (9,045 Views)

Re: Blue line on screen

Martha, it certainly is the correct number.

 

Here is a link to the 'Solve a problem' section for your monitor:

 

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_task=solveCategory&lc=en&dlc=en&cc=us&pro...

 

Check it out to see if anything there will give you a clue to solve your problem.  These are the type of problems that are difficult to solve without sitting in front of the monitor itself.

-----------------------------------------
Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51

HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD

HP Photosmart 7520 AIO


++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
Intern
Posts: 18
Member Since: ‎08-06-2009
Message 5 of 12 (9,039 Views)

Re: Blue line on screen

Thanks for the links.  I was not sure if it was a Vista thing or a monitor thing.

I'll try the suggestions given.

The computer checks for drivers several times a month and says everything is up-to-date (I think this is through the HP Advisor but I'm not sure.

The computer and Monitor were purchased July 23.

We don't have a working computer to connect to.

 

Student
Posts: 1
Member Since: ‎12-20-2010
Message 6 of 12 (8,319 Views)

Re: Blue line on screen

Hey martha, i'm experiencing the same problem but my blue vertical line is on the left. Did you get rid of it? If so, how? Your help would be really appreciated.

Student
Posts: 1
Member Since: ‎07-30-2011
Message 7 of 12 (7,898 Views)

Re: Blue line on screen

I ve had the same problem with my 2309m screen>>> any help?

Top Student
Posts: 5
Member Since: ‎07-29-2010
Message 8 of 12 (7,890 Views)

Re: Blue line on screen

No.  I now have 3 additional lines-green yellow  and red.  This is the first monitor I have ever had a problem with.

 

What are these message tags I must remove.  Are commas not allowed or something?

Provost
Posts: 22,082
Member Since: ‎07-17-2009
Message 9 of 12 (7,885 Views)

Re: Blue line on screen

Hi,

 

Read this article.  It has some good suggestions.

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HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Teacher
Posts: 130
Member Since: ‎03-28-2009
Message 10 of 12 (7,880 Views)

Re: Blue line on screen

OK folks this can not be fixed by the home user. The issue is the connections to the LCD inside the monitor itself is are either loose or gone bad. The only option is to replace the monitor if it is a desktop. If it is a laptop you can call HP and they may walk you through how to re-seat the connection to the MB. If that doesnt work they will offer to Replace the screen. Probably at a cost unless you are still under warranty.

Verify at: http://verify.CompTIA.org
Daniel Lamory
COMP001005331608 August 18, 2006
KCSLF55DJ3EQ52JB
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation