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02-06-2011 01:15 AM
Hi, new to this, so bear with me. I have had the desktop Compaq Presario SR113WR for about 5 years, and I love it. My question is: When I start my pc, it comes up and tells me "Your user profile was not loaded correctly!", lately and I wanted to know if anyone else has had this issue, and if possible, how to fix it. When i shut down the pc, i have to totally put in all of my passwords, etc, nothing is saved. Please help!! Thanks in advance.
02-06-2011 07:35 AM
Hello LESLEEGG, Can you advise the version of the operating system you are using?
It may be possible to perform a Windows Restore and go back to a point before you started to experience this error.
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Please mark Accept As Solution if it solves your problem.
02-06-2011 08:49 AM
You shouldn't have to put in your password at shutdown. You might have a virus or malware on your PC. I recommend that you perform a full system restore using the HP recovery disks. Backup your data to external media first to do the recovery.