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Compaq Presario SR5510F - power shuts off during boot (372 Views)
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GGRussell Tutor
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GGRussell
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Compaq Presario SR5510F - power shuts off during boot

‎05-26-2012 06:38 AM

A friend has a Compaq Presario SR5510F which has been acting strange for the past week or so. Sometimes it would boot up and sometimes it wouldn't.  Right now, it will POST and start to boot into WIndows.  When it gets to the screen with the animated Windows Logo, it just shuts off.

 

Just wondering if this is a power supply issue or a motherboard issue.

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peleus123 Tutor
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Re: Compaq Presario SR5510F - power shuts off during boot

‎05-27-2012 10:06 AM

Not sure yet but I don't this this is power supply related. Since you can boot it up sometimes, try to check the logs at Event Viewer.

 

At Run, type eventvwr.msc. 

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GGRussell Tutor
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Re: Compaq Presario SR5510F - power shuts off during boot

‎05-28-2012 06:30 PM

Can't as the machine never gets that far in the boot sequence.  Yes, it does point to power supply, but I don't want to take the time or money to experiment only to find out it's the motherboard.

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Re: Compaq Presario SR5510F - power shuts off during boot

‎05-29-2012 10:57 AM

GGRussell,

Start here:http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00899280&tmp_task=solveCategory&cc=us&dlc=en&lc...

 

 

The power supply is a standard ATX:http://www.power-on.com/atx12v250bt.html

How to troubleshoot the PSU:http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph06788&tmp_task=solveCategory&cc=us&dlc=en&lc=...

 

I believe in Pavlov's Law. You toss me points, and I perform better.

To say THANK YOU, press the white star on the left, to render a KUDO.
Please click Accept as Solution, just to the right of my reply if your problem is solved.

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GGRussell Tutor
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Re: Compaq Presario SR5510F - power shuts off during boot

‎05-29-2012 11:10 AM

Unfortunately, none of that info is helpful.  The hard drive is detected and Windows does start to boot. Everything seems normal until about a minute into launching Windows, the machine just shuts off.  Was hoping to find a way to determine if it is a motherboard issue or not.  I would rather buy a new computer than spend too much on fixing this one.  It's for a 90yr old that likes to play Majong.  :smileyhappy:

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Re: Compaq Presario SR5510F - power shuts off during boot

‎05-29-2012 12:07 PM

Have you opened the unit, and cleaned out all the dust-bunnies?

You will need to pull the power cord. Use a can of compressed air, and clean the fans. Pop off the front cover, and clean the facing and bottom intakes.

 

You keep saying "shuts off".  Is the Power Supply still on?

I believe in Pavlov's Law. You toss me points, and I perform better.

To say THANK YOU, press the white star on the left, to render a KUDO.
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Re: Compaq Presario SR5510F - power shuts off during boot

‎05-31-2012 10:25 AM

I clean it out every few months as general maintenance.  So not over heating.  I will have to check on that second issue.  Can do that later today and get back.

 

Thanks

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Re: Compaq Presario SR5510F - power shuts off during boot

‎06-07-2012 07:04 AM

JUst getting back - This issue seems to be random.  Sometimes it won't boot at all.  Sometimes it will run for a few hours, but the eventually shuts down.  The little green light on the power supply is ON.  This seems to point to a thermal overload on the motherboard or perhaps some other issue.  The inside is very clean and I made sure the CPU cooler was clean.

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