Compaq Presario SR5510F - power shuts off during boot (696 Views)
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Tutor
GGRussell
Posts: 17
Member Since: ‎10-10-2011
Message 1 of 8 (696 Views)

Compaq Presario SR5510F - power shuts off during boot

A friend has a Compaq Presario SR5510F which has been acting strange for the past week or so. Sometimes it would boot up and sometimes it wouldn't.  Right now, it will POST and start to boot into WIndows.  When it gets to the screen with the animated Windows Logo, it just shuts off.

 

Just wondering if this is a power supply issue or a motherboard issue.

Intern
peleus123
Posts: 62
Member Since: ‎05-19-2012
Message 2 of 8 (685 Views)

Re: Compaq Presario SR5510F - power shuts off during boot

Not sure yet but I don't this this is power supply related. Since you can boot it up sometimes, try to check the logs at Event Viewer.

 

At Run, type eventvwr.msc. 

Tutor
GGRussell
Posts: 17
Member Since: ‎10-10-2011
Message 3 of 8 (679 Views)

Re: Compaq Presario SR5510F - power shuts off during boot

Can't as the machine never gets that far in the boot sequence.  Yes, it does point to power supply, but I don't want to take the time or money to experiment only to find out it's the motherboard.

Associate Dean
wb2001
Posts: 4,813
Member Since: ‎09-28-2010
Message 4 of 8 (673 Views)

Re: Compaq Presario SR5510F - power shuts off during boot

GGRussell,

Start here:http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00899280&tmp_task=solveCategory&cc=us&dlc=en&lc...

 

 

The power supply is a standard ATX:http://www.power-on.com/atx12v250bt.html

How to troubleshoot the PSU:http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph06788&tmp_task=solveCategory&cc=us&dlc=en&lc=...

 

The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me points, and I perform better.

To say THANK YOU, press the white "thumbs up" on the left, to render a KUDO.
Please click Accept as Solution, just to the right of my reply if your problem is solved.
You can render both Solution and KUDO

HP DV7t i7 3160QM 2.3Ghz 8GB WIN7-64bit
Custom Asus P8P67 board, I7-2600k, WIN7 Pro 64bit, GTX670 2GB, 16GB RAM, 750W OCZ, 1T HD SATA 6Gb/s
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Tutor
GGRussell
Posts: 17
Member Since: ‎10-10-2011
Message 5 of 8 (671 Views)

Re: Compaq Presario SR5510F - power shuts off during boot

Unfortunately, none of that info is helpful.  The hard drive is detected and Windows does start to boot. Everything seems normal until about a minute into launching Windows, the machine just shuts off.  Was hoping to find a way to determine if it is a motherboard issue or not.  I would rather buy a new computer than spend too much on fixing this one.  It's for a 90yr old that likes to play Majong.  :smileyhappy:

Associate Dean
wb2001
Posts: 4,813
Member Since: ‎09-28-2010
Message 6 of 8 (670 Views)

Re: Compaq Presario SR5510F - power shuts off during boot

Have you opened the unit, and cleaned out all the dust-bunnies?

You will need to pull the power cord. Use a can of compressed air, and clean the fans. Pop off the front cover, and clean the facing and bottom intakes.

 

You keep saying "shuts off".  Is the Power Supply still on?

The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me points, and I perform better.

To say THANK YOU, press the white "thumbs up" on the left, to render a KUDO.
Please click Accept as Solution, just to the right of my reply if your problem is solved.
You can render both Solution and KUDO

HP DV7t i7 3160QM 2.3Ghz 8GB WIN7-64bit
Custom Asus P8P67 board, I7-2600k, WIN7 Pro 64bit, GTX670 2GB, 16GB RAM, 750W OCZ, 1T HD SATA 6Gb/s
HP m9200t CTO,Win7 Pro 32 bit. ASUS 550Ti 2GB, Rosewill 630W
HP m8100eCTO WIN7 Ultimate 32bit. XFX5670 1GB, Rosewill 530W.
Printer -- OfficeJet Pro 8600 Plus, HP Deskjet F4135



Tutor
GGRussell
Posts: 17
Member Since: ‎10-10-2011
Message 7 of 8 (659 Views)

Re: Compaq Presario SR5510F - power shuts off during boot

I clean it out every few months as general maintenance.  So not over heating.  I will have to check on that second issue.  Can do that later today and get back.

 

Thanks

Tutor
GGRussell
Posts: 17
Member Since: ‎10-10-2011
Message 8 of 8 (636 Views)

Re: Compaq Presario SR5510F - power shuts off during boot

JUst getting back - This issue seems to be random.  Sometimes it won't boot at all.  Sometimes it will run for a few hours, but the eventually shuts down.  The little green light on the power supply is ON.  This seems to point to a thermal overload on the motherboard or perhaps some other issue.  The inside is very clean and I made sure the CPU cooler was clean.

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