Computer recovery

[krystiana]

Hi can anyone please help me, i stupidly tried to put my computer back to factory settings. But now i am left with a black screen with the message CLDR is compressed then underneath Press Ctrl+Alt+del to restart when i try this i just get the Compaq sign with a choice of F1 Set up or F10 System recovery , i dont know what to do i wish i had never touched it

Any help would be appreciated

[erico]

What is the Model name and product number of your PC?

Which CPU is in your PC? Intel or AMD?

Did your PC come with two HP System Recovery cds?

System Recover on Startup is indeed an option, but better if you have the Recovery CDs. 

F10 System Recovery (this is unusual because most HP pcs use the F11 keystroke for this purpose)  will access the recovery parition on your hard disk and enable you to access the HP Recovery Manager and restore your system to OEM software state.

You need to be aware that all of the data you had stored on your PC will be destroyed.

When you post the answer to my first question I will be able to link you to the web page that will explain exactly how to recover your pc.

[krystiana]

Hi Erico thanks for the reply it is an AMD i have in my box of tricks a set of 5 compaq recovery discs the trouble is i have a laptop which is vista and to be honest i am not sure if they are for my desktop or the laptop im not sure if there is any way i can find out.

[erico]

I still need your pcs Model name and product number. It is an absolute must to have that to help you.

[krystiana]

So sorry it's a compaq Presario and not sure on the model no i think its S515OUK the stickers state AMD Athlon XP 2600 hope that helps. I really appreciate your patience.

[krystiana]

Hi i tried the disc in the laptop and it says its not for use with that so the compaq recovery discs must be for my desktop

[erico]

Excellent. There should be one for the OS and another for drivers and software apps.

I could not find the model name that you supplied. Please verify it. How about the product nember?

Are you certain the error message was CLDR  compressed or was it  NTLDR compressed?  If it was NTLDR, it is a  recovery console command now that you have the Recovery disc that contains the OS.

Message Edited by erico on 02-13-2009 05:04 PM

 

If your issue is solved please mark the appropriate post as the accepted solution and left-click the Kudo (upper right-hand corner of each post that helped you) icon to give a Kudo. If you figured the problem out yourself without assistance, pat yourself on the back and mark your post as the accepted solution

Message Edited by erico on 02-13-2009 05:09 PM

Message Edited by erico on 02-13-2009 05:09 PM

[krystiana]

Hi you are correct it does say tnldr some of the words were slightly hidden, so i did what you advised me to do, i had to do the alternative part as it wouldnt read the disks because the message wont go. I followed all it said but when i got to no8 it said the system cannot find path specified, i tried to carry on and after no 9 it said 'compact' is not recognised as an internal or external command

Operable program or batch file. Does all this mean my computer is a lost cause.

[krystiana]

cant find any other model no it says in my support guide product name compaq presario persoan computer system and model nos 6000 series 8000 series S0000 series  which is why i thought that the S515OUK that it says on the front was the model no.and on the back there is a label that says presario SOOOO sorry im not much help am i

[erico]

The name and number are on the same HP sticker on your PC. The first on is the model name and the other has p/n to the left of it. That is the product number. Here is a link on how to findt the information.

Which OS do you have installed?

Message Edited by erico on 02-16-2009 03:17 AM