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Honor Student
Logancorry
Posts: 3
Member Since: ‎01-07-2011
Message 1 of 8 (3,467 Views)

Dead Pixel?

Hi. I recently purchased a laptop from HP, and i've had it for about 3 weeks now. Not until about a week ago I realized I had a red dot on my screen that only appeared on a dark background. After some research, I discovered that it is a dead pixel. I was wondering if there is any way to fix this, or do I need to send my computer back in to be replaced? Thanks! :smileyhappy:

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Big_Dave
Posts: 20,328
Member Since: ‎07-17-2009
Message 2 of 8 (3,454 Views)

Re: Dead Pixel?

Hi,

 

What model PC are you using?  How to Find the HP Model Number

 

HP does have a pixel policy but I need your model number to reference that particular document.

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HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Regents Professor
Hanspuppa
Posts: 4,494
Member Since: ‎09-04-2009
Message 3 of 8 (3,422 Views)

Re: Dead Pixel?

[ Edited ]

Logancorry wrote:Hi. I recently purchased a laptop from HP, and i've had it for about 3 weeks now. Not until about a week ago I realized I had a red dot on my screen that only appeared on a dark background. After some research, I discovered that it is a dead pixel. I was wondering if there is any way to fix this, or do I need to send my computer back in to be replaced?

Hello Logancorry, I have purchased several LCD monitors in the past that had some stuck pixels as you describe. After some use, all of these stuck pixels repaired themselves. You may not be as lucky. It is rare now, that a monitor has stuck pixels. In the past most OEMs had a stuck pixel policy that the screen had to have as many as 7 stuck pixels before a replacement would be considered.

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Honor Student
Logancorry
Posts: 3
Member Since: ‎01-07-2011
Message 4 of 8 (3,411 Views)

Re: Dead Pixel?

CNF0497NS9

 

HP Pavilion dv6 Notebook PC

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Big_Dave
Posts: 20,328
Member Since: ‎07-17-2009
Message 5 of 8 (3,410 Views)

Re: Dead Pixel?

Logan,

 

That number is probably your serial number.  I need the model or product number to reference the exact pixel policy for your particular model laptop.

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HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Honor Student
Logancorry
Posts: 3
Member Since: ‎01-07-2011
Message 6 of 8 (3,408 Views)

Re: Dead Pixel?

Product Number: XZ714AV

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Big_Dave
Posts: 20,328
Member Since: ‎07-17-2009
Message 7 of 8 (3,407 Views)

Re: Dead Pixel?

[ Edited ]

OK.  Review this specific article for your model laptop.

 

These other articles may also be helpful.

 

If your laptop is less than 21 days and you are not satisified then return it.  Otherwise it's a warranty issue if the pixel issue is covered by warranty.

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Student
Ecollin5
Posts: 1
Member Since: ‎09-04-2012
Message 8 of 8 (1,902 Views)

Re: Dead Pixel?

[ Edited ]

I have an HP Laptop that is about one year old, and last night the screen got an entire row of dead pixels across the screen. I was wondering how I can get this replaced!

 

The laptop is a Pavilion dm4 and the serial number is: [Personal Information Removed]

Thanks!

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