HP Support Forums
Join in the conversation.
01-29-2011 06:56 AM - edited 01-29-2011 06:58 AM
I'm using an HP s5310f w/4g ram, 600g hd, Win 7, IE8, Norton 2010.
I've had many problems with Roxio Creator 2010 and ended-up uninstalling it because everytime I tried to reinstall I would get the error message "certificate missing or corrupted", and Roxio/Sonic couldn't solve that problem. I also uninstalled the Roxio Photo Show softwarwe as well. I used Revo uninstaller with advanced registry scanning for both uninstallations. However, when I click on Start and type Roxio in the search box, a listing comes up showing almost 36,000 files still in my computer that are both Roxio and Roxio associations.
My question: If the sotware was uninstalled, and leftover files removed from the registry, what are the 35,000+ files and why are they still in my computer?
I'm tempted to select all and delete but not sure what would happen to my computer if I did.
Solved! Go to Solution.
01-29-2011 04:47 PM
Boongsong, you ask a good question. This should never be the case if you used Revo. I have used it for years and this has never happened to me; especially using the Advanced option. I can't believe that Roxio had that many files when it was installed. Have you actually found the files on the computer? I would check the Registry, Key by Key, to see if you find the actual entries.
|**Click the KUDOS star on the left to say 'Thanks'**|
Intelligence is God given; Wisdom is the sum of our mistakes!
01-29-2011 05:19 PM
boongsong wrote: I also uninstalled the Roxio Photo Show softwarwe as well. I used Revo uninstaller with advanced registry scanning for both uninstallations. However, when I click on Start and type Roxio in the search box, a listing comes up showing almost 36,000 files still in my computer that are both Roxio and Roxio associations.
My question: If the sotware was uninstalled, and leftover files removed from the registry, what are the 35,000+ files and why are they still in my computer? I'm tempted to select all and delete but not sure what would happen to my computer if I did.Any ideas/suggestions?
Hello boongsong, I have Roxio Creator Pro 2011 and is shows 2,757 Files, 285 Folders. This is just in the Program Files folder, and not any registry settings.
There must be something else going on.
Please click the White Kudos star on the left, to say thanks.
Please mark Accept As Solution if it solves your problem.
01-30-2011 07:53 AM - edited 01-30-2011 07:55 AM
Hello Old - you can imagine how surprised I was. After I uninstalled Roxio and PhotoShow, just out of curiosity, I went to Start and typed Roxio in the search box. Bam!! there was a listing for 35,667 files. I clicked on the link and after about two minutes, there they were. The 1st 15-20 had Roxio highlighted in yellow. The remaining were for PhotoShow, had my photoshows, and many other files associated with Roxio..I was stunned and was wondering what I could do. I sent an email to the Roxio Forum content manager who is also an administrator @ Roxio. Never received an answer.
I ended-up deleting everything and they my computer really went south but I still had internet access.
So, I opened a chat session with HP and they gave me a suggestion. I tried to follow it but it didn't work. What I ended-up doing was briefly shutting the power off and then back on.
What cam up was a window recommending I restart with windows repair. Did that and now I'm back to usual. Then, again out out of curiosity, I searched Roxio again.
Egad!!!! Now it shows 30846 Roxio files. (See atch) When I right click on one, it shows Roxio PhotoShow, jpg files in Picasa, html for IE, and all kinds but the majority are Roxio files.
At this point, I don't know what to do about them other than just leave them alone.
I'm open to any suggestions but I certainly don't want to end =-up having to restore to "out of box" condition. Spent 3days backing everything up to offi site just in case but learned that there are many files not automatically backed-up.
I had no idea that a software company could end-up thoroughly "taking over a computee".
My problem originally started Dec 27 when I tried to remove 2500+ images from Media Manager and couldn't. A forum in MS and Roxio suggested uninstalling and reinstallling Roxio. Never could get it to reinstall with the original disc.
Anyway, thanks for your input Old geekster. Appeciate your help.