HP Support Forums
Join in the conversation.
02-03-2011 11:18 PM - last edited on 02-09-2011 06:07 PM by MrMatthew
I called Vince at HP tech support on 28/1/11 and was told to fax my purchase invoice, which I did. I was told that I would receive a call in 3-5 days to have my computer collected because I have a power supply problem (the computer keeps shutting down).
[Personal Information Removed])
After waiting over 5 days I called HP on 3/1/11 and asked why i had not been called for the repair. I was told they did not receive the fax. I was told I would receive a call soon and to email the purchase invoice. The email address would not receive emails.
I am still waiting for the call!
I will wait until Saturday then go back to Harvey Norman and request a refund.
In the past it took me nearly a year to receive my Cashback offer. Only after numerous complaints was this done. I should have known better than to deal with HP again!
02-09-2011 04:17 PM - last edited on 02-09-2011 06:07 PM by MrMatthew
I called Vince on 28/1/11 -[Personal Information Removed]
Fault - The computer keeps shutting down, power supply problem?
Vince told me to fax a copy of the invoice to [Personal Information Removed] with his name and reference number on it and he would organise repair. I did it straight away
On 4/2/11 I called Jerome who said the invoice had not been received and I kept asking him if it has been booked for repair. I finally got reluctant no. I was told to email a copy of the invoice to his email address. When I did, I got a message saying that the email address was not accepting emails
On 8/2/11 I called Harvey Norman and asked if I could return the unit for a refund as no one was prepared to fix it. They told me to bring the unit in. I told him that the warranty was on site. He told me to call the repairer Jeff on [Personal Information Removed]. I did, Jeff did not recognize the Ref No, he told me to ring [Personal Information Removed] again I did and was told the part was on order and I would be called when it arrived
In the past I bought a printer with a cash back offer, it took me a year to finally get the cash back. Only after sending lots of emails. I see on the forums that people don't get their cashback.
I think the service sucks - If the invoice was not received, why didn't Vince look into that?
Why did Jerome tell me to send an email to his address if he was rejecting emails?
Why was I not informed that the part might take weeks?
Both Vince and Jerome told me the unit would be collected in 3-5 days. That was not the case
Why do people have to fight for their cash-back offers?
Why to HP make it sound like a favour when they say they will send the cashback, then don't?
I would not buy another HP product. I bought a Brother printer, they have service!