Dual monitor on Pavillion s3750t with Radeon HD 4350

[LVgamb00ler]

I can't figure out how to get this working.

I've tried hooking up the 2nd monitor (Dell 2001fp) to the HDMI port with a DVI-D to HDMI cable and changing Display Settings, but no luck.  When I click on Identify Monitors, nothing appears on the HDMI connected screen.

I'm probably missing a step somewhere!  :-(

Thanks,

LVgamb00ler

[1badGuard]

See if this helps.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00844654&cc=us&lc=en&dlc=en&product=3911791

[LVgamb00ler]

Yes, I've checked out that link, but the 2nd monitor still shows nothing.  ATI Catalyst does not recognize that there is a second monitor attached through the HDMI port.

I'm still searching for a solution.  The ATI website states that the HD 4350 supports multiple monitos, and when I run ATI Catalyst, it indicates that a second monitor CAN be attached. 

I'm not sure I have the correct DVI <-->HDMI cable.  I bought the cable at Fry's.  It is described as "DVI-HDMI Premium Cable, True Digital to Digital AV Connection".  It appears to be manufactured by Link Depot.  HP's support through online chat was useless (saying that I MUST have a second DVI connector on the card to support a second monitor) and their telephone support told me that the hookup that I'm currently using is correct.

This is a brand new rig.  If I can't resolve this issue soon, I'll send it back and build my own.

LVgamb00ler

[1badGuard]

I'm not sure of the setup you have. Did the video card come with the computer? Is it onboard or an actual card?

[LVgamb00ler]

The ATI Radeon HD 4350 is an actual card.  I ordered this card at the time of purchase and HP installed it.

The onboard video is disabled and the usual VGA port is covered with a plastic plate.  HP support said not to use it.  I ran through the BIOS setup once quickly and I don't remember if I could possibly re-enable the onboard video.

I was expecting some support from HP personnel on this forum??? Are they active here?

Thanks,

LVgamb00ler

Message Edited by LVgamb00ler on 06-13-2009 08:36 PM

[1badGuard]

There are a few but hardly any answer questions. That cap covers the port because it's probably not connected. What connection types are on the video card? Is this what you have installed? Radeon HD4350 with ATSC/NTSC TV tuner card with remote control and receiver.

Does the card support 2 monitors?

http://h30429.www3.hp.com/?fr_operatingMode=OneSpecificStory&rf=sitemap&fr_story=6affb277b86fc4b0153...

Message Edited by dmhoo29 on 06-13-2009 11:35 PM

[LVgamb00ler]

I've resolved the problem.  I exchanged the cable at Fry's and the now both displays are functioning!

Thanks,

LVgamb00ler

[beelia]

I'm having the same problem. What cable did you exchange, and what did you use?

Tried connecting one to the DVI and the other to the VGA (with the cap - doh!). Didn't realize it wasn't connected.

Can you tell me what worked for you?

Beelia

[LVgamb00ler]

It's easy... my first attempt was almost right.  I had a DVI - DVI cable and an HDMI - DVI converter gizmo.  But when I got home, the converter gizmo was too wide to connect to the HDMI port on the back of my machine because of interference with the neighbouring cable.  So, when I purchased a DVI - HDMI cable, everything worked fine.

In suummary I have two Dell F2001P's connected.  One is connected to the DVI port and the other is connected to the HDMI port using the above mentioned cable.

Good luck!

[beelia]

I did the same thing - brought home a DVI-HDMI adapter and found it wouldn't fit. I figured my next step is to get a cable instead, and you've confirmed that. Thanks!