HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Fire hazard (213 Views)
Reply
Reply
Topic Options
bbrant Honor Student
Honor Student
bbrant
Posts: 2
Registered: ‎04-02-2011
Message 1 of 2 (213 Views)
Report Inappropriate Content

Fire hazard

‎04-02-2011 03:41 PM

Have a 2 year old Compaq SR5710Y that has an area melted and charred on the motherboard where the headphone and microphone jacks are connected.  Has anyone heard or seen this problem?  This appears to be a defect in the motherboard.  Of course the warranty is up but this is serious.  Judging from the patterns inside the casing this could have resulted in a very damaging fire.  Computer belongs to a single mother of two and I know she cannot afford another computer at this time.  Any info on this would be appreciated.

0
Reply
0
Please use plain text.
 
PhD Student PhD Student
PhD Student
Gangles
Posts: 1,239
Registered: ‎03-25-2009
Message 2 of 2 (196 Views)
Report Inappropriate Content

Re: Fire hazard

‎04-02-2011 07:07 PM

If you are claiming personal or property damage from one of HP's products it is advised to contact them asap. If you believe the current product is a fire or personal hazard please discontinue use immediately.

1-800-474-6836

Signature:
I currently work on behalf of HP for numerous support departments. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.
0
Reply
0
Please use plain text.