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Re: HP Recovery Failure (2084 Views)
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Solidi Student
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Solidi
Posts: 2
Registered: ‎03-03-2009
Message 1 of 3 (2,215 Views)
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HP Recovery Failure

‎03-03-2009 01:38 PM

I have a T3449.uk PC which has had a virus and is sick.  I am trying to format the C drive and reinstall (I have backed up my files to an external drive).

 

When I press F10 for system recovery the bar passes at the bottom of the black screen and then the screen goes light blue and nothing else appears, any ideas?

 

Also if I create recovery discs now will they be infected or work at all if I can't boot into the system recovery?

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Associate Professor Associate Professor
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RasterBlaster
Posts: 2,126
Registered: ‎11-17-2008
Message 2 of 3 (2,157 Views)
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Re: HP Recovery Failure

‎03-06-2009 12:58 PM

I'm not sure if you'll be able to create recovery discs now. If you can, go ahead and try - the source files are compressed and protected.

 

You may still be able to purchase recovery discs from other web sites outside of HP.

... an HP employee expressing his own opinion.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.
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Teacher
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NoNoBadDog
Posts: 131
Registered: ‎11-27-2008
Message 3 of 3 (2,084 Views)
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Re: HP Recovery Failure

‎03-13-2009 02:50 PM

In addition, your backup files are probably infected with the same virus, and they will in turn re-infect yoru clean install.

 

 An ounce of prevention....

 

 

If this post has been helpful to you, please return the favor by clicking on the yellow KUDOS! icon in this box. Thank you! I'm not an HP employee, just someone trying to help others....
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