04-18-2011 11:10 AM
HP Advisor shows PC Alert-critical. When I click on the HP Update Software Utility to update, I get a pop-up. "Batch Update Confirmation", and showing a red exclamation beside 'error handling messages" and "HP Update Software Utility". and "error occured while handling a message". I have reinstalled HP Update Software Utility and it still won't update. I am at a loss on how to correct this. Am using Vista. Any suggestions will be appreciated.
04-18-2011 07:46 PM
Camretiree, welcome to the forum.
HP Update software seems to have many problems. I always suggest bypassing it and using Windows Update.
- 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 9
HP Phoenix ENVY 810-135qe
- i7-4770K (liquid cooled); 8 GB memory; GT 640 (4 GB), SSD (Samsung EVO 840-500 GB); 600W PSU; Win 7 Ultimate
HP Photosmart 7520 AIO
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I am not an HP employee.
05-13-2011 11:15 AM
I had that same problem but it is now solved. I found that you can download a brand new HP Advisor Software from HP website and the link is as follows: http://h10025.www1.hp.com/ewfrf/wc/genericSoftware
This HP ADVISOR download will work with VISTA or any of the following:
Microsoft Windows Vista Home Basic 32 Edition
Microsoft Windows Vista Home Premium 32 Edition
Microsoft Windows Vista Business 32 Edition
Microsoft Windows Vista Starter 32 Edition
Microsoft Windows Vista Ultimate 32 Edition
Microsoft Windows Vista Home Basic 64 Edition
Microsoft Windows Vista Home Premium 64 Edition
Microsoft Windows Vista Business 64 Edition
Microsoft Windows Vista Ultimate 64 Edition