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Honor Student
Posts: 4
Member Since: ‎04-18-2011
Message 1 of 6 (6,425 Views)

HP Update Software Utility

HP Advisor shows PC Alert-critical. When I click on the HP Update Software Utility to update, I get a pop-up. "Batch Update Confirmation", and  showing a red exclamation beside   'error handling messages" and "HP Update Software Utility". and "error occured while handling a message".   I have reinstalled HP Update Software Utility and it still won't update. I am at a loss on how to correct this.  Am using Vista. Any suggestions will be appreciated.

Provost
Posts: 11,392
Member Since: ‎11-21-2008
Message 2 of 6 (6,407 Views)

Re: HP Update Software Utility

Camretiree, welcome to the forum.

 

HP Update software seems to have many problems.  I always suggest bypassing it and using Windows Update. 

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Honor Student
Posts: 4
Member Since: ‎04-18-2011
Message 3 of 6 (6,372 Views)

Re: HP Update Software Utility

Windows shows I have no updates waiting, however,  I thank you for your input.

Honor Student
Posts: 4
Member Since: ‎05-13-2011
Message 4 of 6 (6,306 Views)

Re: HP Update Software Utility

I had that same problem but it is now solved. I found that you can download a brand new HP Advisor Software from HP website and the link is as follows: http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=uk&dlc=en&lc=en&softwareitem=ob-7...   I have done this and basically it removes your current HP Care software and replaces it with a brand new version. This new update will also have a different name: HP DOCK, and once downloaded it will appear on windows START MENU (as HP DOCK). When you open it for the first time you will see that BATCH UPDATE CONFIRMATION & PC ALERTS - ERROR HANDLING MESSAGES problems have now disappeared.

This HP ADVISOR download will work with VISTA or any of the following:

Operating Systems
Microsoft Windows Vista Home Basic 32 Edition
Microsoft Windows Vista Home Premium 32 Edition
Microsoft Windows Vista Business 32 Edition
Microsoft Windows Vista Starter 32 Edition
Microsoft Windows Vista Ultimate 32 Edition
Microsoft Windows Vista Home Basic 64 Edition
Microsoft Windows Vista Home Premium 64 Edition
Microsoft Windows Vista Business 64 Edition
Microsoft Windows Vista Ultimate 64 Edition

Honor Student
Posts: 4
Member Since: ‎05-13-2011
Message 5 of 6 (6,302 Views)

Re: HP Update Software Utility

Your new HP DOCK will the look like this (which under settings you can place it at the top or bottom of your screen):

 

Student
Posts: 1
Member Since: ‎05-16-2014
Message 6 of 6 (346 Views)

Re: HP Update Software Utility

HP Notebook - Critical updates won't run. I receive a "message error" message.

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