HP Support Forums
Join in the conversation.
06-14-2012 12:51 PM
HP Pavilion NY599aa-aba e9237c
Win 7 64bit
System crashed and I did a recovery. When I try to go into the HP support Assistant I get a message showing its "Gathering Infor. and at the bottom of that screen it shows "Product name and serial number loading but never loads. This is out of warranty.
06-15-2012 04:35 PM - edited 06-15-2012 05:59 PM
Also see an indepth by one of our own http://h30434.www3.hp.com/t5/Other-Desktop-PC-Ques
To say THANK YOU, press the white star on the left, to render a KUDO.
Please click Accept as Solution, just to the right of my reply if your problem is solved.
PS--You can render both Solution and KUDO