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Re: HP updates (29 Views)
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sgt1977rs Honor Student
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sgt1977rs
Posts: 2
Registered: ‎07-26-2009
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HP updates

‎06-14-2012 12:51 PM

HP Pavilion NY599aa-aba e9237c

Win 7 64bit

 

System crashed and I did a recovery. When I try to go into the HP support Assistant I get a message showing its "Gathering Infor. and at the bottom of that screen it shows "Product name and serial number loading but never loads. This is out of warranty.

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Distinguished Professor Distinguished Professor
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wb2001
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Registered: ‎09-28-2010
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Re: HP updates

[ Edited ]

‎06-15-2012 04:35 PM - edited ‎06-15-2012 05:59 PM

sgt1977rs,

You can re-load it, see:http://h30434.www3.hp.com/t5/Desktop-Operating-Systems/HP-Support-Assistant-not-working-on-Win7/td-p...

 

Also see an indepth by one of our own http://h30434.www3.hp.com/t5/Other-Desktop-PC-Questions/update-hp-support-assistant-for-new-version-...

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