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04-26-2011 01:35 PM
Being a loyal customer for 20 years, I gave no thought to other brands when I selected a new PC earlier this year. Every pc and peripherals in my home is and has always been HP. Unfortunately, in less than 3 months, my newest product has failed. Over the past week, I have worked through the frustrating process and procedures with tech support, assuming a fix would be achieved. Yet now after three separate sessions with tech support, the PC is worse and now totally inoperable. I was flabbergasted when I was told "we will send you a box so you can ship it to our service department, maybe they can fix it". A BOX??? When product quality and tech support is this bad on a new PC, customers should not have to wait weeks while HP support "tries" to fix it. I must be naive, I had expected that a replacement PC would already have been shipped, or a refund offered, but not a “BOX”. Just an empty box. I't now been 12 days without a PC with no end in sight.
There was a day when the name Hewlett Packard stood for quality, when Hewlett Packard stood for value, and when Hewlett Packard respected their customers and treated them fairly. Those days are long gone.
Even the most loyal customer would be disillusioned after this dismal performance.
04-27-2011 08:46 AM
Am really sorry to hear that you've not had a good experience with our new product. I certainly understand it is disappointing however we would try and ensure the issue would be fixed asap.
Could you please provide the product and serial number of the computer as the case number provided relates to a printer issue.
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
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