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Tutor
Posts: 14
Member Since: ‎05-21-2012
Message 1 of 23 (34,423 Views)
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HPSF.exe has stopped working

When I try to open HP Support Assistant I get an error message HPSF.exe has stopped working. Application has encountered a serious problem and must close. My warranty expired on 09/12/2012. Does HP Support Assistant go away when warranty expires. If not anybody have an idea how I can fix?

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Re: HPSF.exe has stopped working

Hi,

 

It's nothing to do with your warranty ending, however this can be a temperamental piece of software.

 

Try the following.

 

First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

When this has completed, restart the PC.

 

Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.

 

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

 

After the installation, restart the PC again.

 

Regards,

 

DP-K

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Provost
Posts: 36,531
Member Since: ‎09-24-2010
Message 2 of 23 (34,414 Views)

Re: HPSF.exe has stopped working

Hi,

 

It's nothing to do with your warranty ending, however this can be a temperamental piece of software.

 

Try the following.

 

First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

When this has completed, restart the PC.

 

Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.

 

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

 

After the installation, restart the PC again.

 

Regards,

 

DP-K

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Microsoft MVP - Windows Experience

Tutor
Posts: 14
Member Since: ‎05-21-2012
Message 3 of 23 (34,406 Views)

Re: HPSF.exe has stopped working

Thanks much, problem solved.
Provost
Posts: 36,531
Member Since: ‎09-24-2010
Message 4 of 23 (34,403 Views)

Re: HPSF.exe has stopped working

Hi,

 

You're welcome and glad it helped :smileyhappy:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Windows Experience

Honor Student
Posts: 4
Member Since: ‎04-23-2012
Message 5 of 23 (34,313 Views)

Re: HPSF.exe has stopped working

Worked like a charm for me... 

---

(The Mr.Fixit program DID remove HPSupport Assistant, but at the end of the process there was a message saying it did NOT remove the program, BUT the problem was solved.  Hmmm...   Contradictory info, if you ask me.)  Anyway, the reinstallation was nice and smooth.  Thanks!

Tutor
Posts: 14
Member Since: ‎05-21-2012
Message 6 of 23 (34,300 Views)

Re: HPSF.exe has stopped working

Same here. But everything worked perfect.

Honor Student
Posts: 4
Member Since: ‎04-23-2012
Message 7 of 23 (34,296 Views)

Re: HPSF.exe has stopped working

Accept as Solution

Tutor
Posts: 10
Member Since: ‎12-03-2012
Message 8 of 23 (33,623 Views)

Re: HPSF.exe has stopped working

Thank you, it helped.

Tutor
Posts: 11
Member Since: ‎07-22-2010
Message 9 of 23 (33,120 Views)

Re: HPSF.exe has stopped working

I have the same problem of the dialogue box telling I need to restert etc so followed the solution and have uninstalled but as I went to download from the link supplied I thought it said it's only for Windows 8 - I have windows 7 and don't want to upgrade

Tutor
Posts: 14
Member Since: ‎05-21-2012
Message 10 of 23 (33,109 Views)

Re: HPSF.exe has stopped working

I can not help you on that one. When I used the recommendation I was using Windows 7 and Windows 8 had not been released at that time.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation