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tom38
Posts: 12
Member Since: ‎05-21-2012
Message 1 of 20 (23,623 Views)
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HPSF.exe has stopped working

When I try to open HP Support Assistant I get an error message HPSF.exe has stopped working. Application has encountered a serious problem and must close. My warranty expired on 09/12/2012. Does HP Support Assistant go away when warranty expires. If not anybody have an idea how I can fix?

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DavidPK
Posts: 31,356
Member Since: ‎09-24-2010
Message 2 of 20 (23,614 Views)

Re: HPSF.exe has stopped working

Hi,

 

It's nothing to do with your warranty ending, however this can be a temperamental piece of software.

 

Try the following.

 

First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

When this has completed, restart the PC.

 

Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.

 

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

 

After the installation, restart the PC again.

 

Regards,

 

DP-K

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Tutor
tom38
Posts: 12
Member Since: ‎05-21-2012
Message 3 of 20 (23,606 Views)

Re: HPSF.exe has stopped working

Thanks much, problem solved.
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DavidPK
Posts: 31,356
Member Since: ‎09-24-2010
Message 4 of 20 (23,603 Views)

Re: HPSF.exe has stopped working

Hi,

 

You're welcome and glad it helped :smileyhappy:

 

All the best,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Plenum
Posts: 4
Member Since: ‎04-23-2012
Message 5 of 20 (23,513 Views)

Re: HPSF.exe has stopped working

Worked like a charm for me... 

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(The Mr.Fixit program DID remove HPSupport Assistant, but at the end of the process there was a message saying it did NOT remove the program, BUT the problem was solved.  Hmmm...   Contradictory info, if you ask me.)  Anyway, the reinstallation was nice and smooth.  Thanks!

Tutor
tom38
Posts: 12
Member Since: ‎05-21-2012
Message 6 of 20 (23,500 Views)

Re: HPSF.exe has stopped working

Same here. But everything worked perfect.

Honor Student
Plenum
Posts: 4
Member Since: ‎04-23-2012
Message 7 of 20 (23,496 Views)

Re: HPSF.exe has stopped working

Accept as Solution

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NanaHa
Posts: 10
Member Since: ‎12-03-2012
Message 8 of 20 (22,823 Views)

Re: HPSF.exe has stopped working

Thank you, it helped.

Tutor
SMAK
Posts: 10
Member Since: ‎07-22-2010
Message 9 of 20 (22,320 Views)

Re: HPSF.exe has stopped working

I have the same problem of the dialogue box telling I need to restert etc so followed the solution and have uninstalled but as I went to download from the link supplied I thought it said it's only for Windows 8 - I have windows 7 and don't want to upgrade

Tutor
tom38
Posts: 12
Member Since: ‎05-21-2012
Message 10 of 20 (22,309 Views)

Re: HPSF.exe has stopped working

I can not help you on that one. When I used the recommendation I was using Windows 7 and Windows 8 had not been released at that time.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation