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01-23-2011 10:17 AM
I purchased an HP desktop in December of 2009, model P6204Y, I had some problems with it crashing a lot and the sound volume wasn't audible. In July 2010 it was determined I had to return it, which I did and the motherboard was replaced. Now I'm getting errors with my hard drive, it fails the smart test and I'm told the hard drive must be replaced.
I chatted with an HP rep and since my warranty expired I was told I need to purchase the new hard drive. The price I was quoted is $275.00, I checked Amazon and the price for the exact same hard drive is $65.00.
(Seagate P/N ST3750528AS)
Also, I could not make a recovery disk on my computer, I tried many times and thought perhaps I was using cheap disk so I bought better ones, I still couldn't make the disk. So now I don't have a copy of win 7 64 bit, and since you can only make a recovery disk for 60 days after purchase, I can't make it now. I think the problem was with the bad motherboard.
So now if I buy the hard drive from amazon, I will also have to buy a copy of win 7 64 bit. If I buy the hard drive from HP, they will send me a recovery disk that will work.
I don't think I'm being treated fairly here. I'm willing to buy a HD from HP, but why do I need to pay so much for it?
01-23-2011 10:32 AM - edited 01-23-2011 10:33 AM
Contact HP support to order a set of the HP Recovery Disks. ~$20 HP's support number is 800-474-6836 or 800-HPINVENT or online here.
You can use the HP Recovery Disks to bring your PC back to a factory fresh day one condition on your new hard drive. These is no need to buy Windows.
Cyberlink recovery CD for new hard drives. When you have created this CD, insert it into the system that is unable to boot, restart it and wait until you see a window with a green check mark. Then remove the CD and insert your first Recovery DVD. Restart the PC and go through the process of installing the Operating System again.
You don't need to buy the new hard drive from HP.
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Custom i7-3770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
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01-23-2011 10:40 AM
The rep told me HP's recovery disk won't work with a HD purchased elsewhere because they are 'tattooed'. They offered to send me the recovery disk free of charge, except for shipping. When I look up the HD I need on HP's site they price that comes up is $79.00 so now I'm confused and wondering where the rep came up with a price of $275.00
01-23-2011 10:49 AM
This is just to confirm that the advice Big_Dave has given you is absolutely correct.
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01-23-2011 11:48 AM
Thanks for the advice guys, I'm downloading that program now to make the recovery utility now. I think the rep must have mis-quoted the price, at least I hope she did. I guess I'll let you know how it works out after I install a new hard drive.