HP Support Forums
Join in the conversation.
08-20-2009 11:30 AM
Are you having a problem with hardware? If so go to the following link:http://h10025.www1.hp.com/ewfrf/wc/fastFaqLit
If you just want to do a test on your hardware, you can schedule a test put there by HP and found in the Task Scheduler. It should have come on by default once a month. I had to redo mine as it started coming on once a week so I changed it to come on once a month and on the last day of the month. Go to Start, then click on Accessories, then click on System Tools, then click on Task Scheduler. When on Task Scheduler, click on Task Scheduler Library and find PCDR Scheduler and highlight it.Then click on Properties under Actions and you should be able to schedule when you want this test to be done by clicking on Triggers and setting the test to come on as often as you want it and when. May need to edit the trigger. Hope you understand and this is what you want. Let me know if you need any more help, if this is what you were interested in doing.
08-24-2009 04:39 PM
You can always run your own Hardware tests from Start, click where it says "start search" in the white box and type the word "hard" without quotes. On top click hardware diagnostic tools, say no and don't create disk/disc, ignore the 3 alerts, and when the windows opens look on the left side and it gives you categories.
Select Storage, and choose your hard drive(s) and run a SMART short test. The other test takes much longer.
You can also test, motherboard, cpu, ram, video, network, etc.
08-25-2009 02:04 PM
09-07-2011 03:50 PM
I searched my system but cannot find the hardware diagnostic tools using the aforementioned methods. I did find a link to it looking through the windows help manus BUT when I click on hardware diagnostic tools it says it can't find teh program. Wha?? where could it possibly have gone to. Any way I can donwload and reinstall it? I have a 32bit version of windows vista.
09-07-2011 06:38 PM
Well I finally found the 32 bit update on the HP site and installed it, now the Diagnostic program works fine. How it simply disappeared from menus and the hard drive is beyond me. I know Ive used it before .. sigh
09-08-2011 07:13 AM
I'm glad you found it. I got you message last night, but turned off my computer because of a strong thunderstorm so couldn't repy then. Mine is located in the PC Help and Tools folder on the Startup Menu, but if I forget where it is I just type Hardware Diagnostics in the Search box on the Startup. When my computer was only 5 months old it failed 4 tests: Random Seek Test, Funnel Seek Test and Surface Scan Test and Surface Scan Test 2. I had no idea it had any problems, but since it was under warranty for 7 more months, HP sent me a new harddrive. I've had no problems with the new harddrive. My computer was purchased on May 24,2009 so my new harddrive has lasted and no new problems have shown up on this test. I schedule it once a month.
09-08-2011 09:57 AM
My problem is that it wasn't even in that menu where it should have been PLUS it was completely gone from my hard drive when I had used it before. Downloading the update from HP reinstalled it so to speak and now it does exist on the drive and in the menu. Ghost in the machine :-o
My HD is over 4 years old so I doubt there is still a warranty although I have read that they have 5 year warranties. In any event if it is the HD Id rather just buy a new one than worry about shipping and handling costs et al.