How can I disable the HP Updates Agent from running? (7608 Views)
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Honor Student
srkoenig
Posts: 3
Member Since: ‎01-05-2012
Message 1 of 7 (7,608 Views)
Accepted Solution

How can I disable the HP Updates Agent from running?

HP pavilion D4100Y

Windows XP  SP2 or 3 (not sure)

No error message

No recent changes

 

Problem: The program "Updates from HP Agent" runs frequently and on no particular schedule, certainly not one I chose.  It takes over my computer for hours and uses most of the CPU, fluctuating from 13% to 87% to 1 etc.3% to 6%, etc. The computer hangs and I cannot use it for anything else. On the HP Updates screen, I set the updates to "NEVER" but that didn't work.  The programs still run. On the Windows Task Manager window the program is called "Updates from HP Agent".

 

I cannot find anything about this problem in the support database.

 

How can I disable the HP Updates Agent from running?

Intern
ShanaeH
Posts: 47
Member Since: ‎09-20-2011
Message 2 of 7 (7,574 Views)

Re: How can I disable the HP Updates Agent from running?

Select your start button and in the search box type "msconfig" then select msconfig.exe under programs.

 

Look under the "Services" and "Boot" tabs. Uncheck HP update agent, select "Apply" and close.

 

 

I work for HP
Honor Student
srkoenig
Posts: 3
Member Since: ‎01-05-2012
Message 3 of 7 (7,567 Views)

Re: How can I disable the HP Updates Agent from running?

thanks. this works. after all the trouble this caused me, I wish I had known sooner. You're the best!
Student
bastiani
Posts: 1
Member Since: ‎02-12-2012
Message 4 of 7 (7,507 Views)

Re: How can I disable the HP Updates Agent from running?

I was hopeful when I read this solution, but there is no HP update agent in my msconfig window.  Nor is there anything called an HP updater in my list of programs.

 

In MSCONFIG

  • Under the boot tab, I only have one thing: "Windows 7"
  • Under the services tab, I find: "hpqcxs08"; "HP CUE DeviceDiscovery Service"; and "HP Network Devices Support"
  • Under the Startup Tab I find: "hp digital imaging - hp all-in-one series" three times with three different locations listed under the "command" column

I don't want to stop the printer from working, but I'd really like to stop the updater.

Student
Bchoard
Posts: 1
Member Since: ‎09-20-2012
Message 5 of 7 (6,739 Views)

Re: How can I disable the HP Updates Agent from running?

I have the same problem and followed your suggestion.  However I get an error message: "An Access Denied error was returned while attempting to change a service. You may need to log on using an Administrator account to make the specified change."  I AM the administrator and ONLY account on this computer.

 

Help!

Student
cheri1959
Posts: 1
Member Since: ‎01-12-2014
Message 6 of 7 (2,509 Views)

Re: How can I disable the HP Updates Agent from running?

msconfig/startup/uncheck hp updates/click apply. Does not go into effect until you restart your computer. Then you have to go into hp update program and update manually

Top Student
owroff
Posts: 5
Member Since: ‎03-05-2010
Message 7 of 7 (2,273 Views)

Re: How can I disable the HP Updates Agent from running?

When you go to start and type in msconfig it will show up at the top of the open window.  Do not left click on it.  You need to right click on it and chose run as administrator and click on that and it will get you where you want to be.

 

 

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