I'd like to file a Complaint regarding promotion announcements, who or where

[AMassey08873]

I'm really upset I purchased this HP520-1070PC. First I've had nothing but problems, with this POS. but what really drove home my displeasure is shortly after I bought it.  HP offers a free XBox for qualifying purchases of $699 or more.  This TS520-1070PC was double that amount and is a qualifying model. I have two boys who are both in school. So  I would have certainly waited for the promotion to purchase this DT.  It woud of made dealing with its problems a lot easier.  You would think HP would allow a loyal customer a little slack. I mean is there no end to the short end of the stick, remaining with HP.  I should have run for the hills after the nightmare I had with my Pavillion DV7.  And how they left me high and dry.  But I ignored my inner gut and went down for another full cup of disappointment.   Anyone know how or where to log a formal complaint.   

[HardBeatZ]

Hello AMassey08873,

Customer dissatisfaction is never a good thing. I have forwarded your case to the appropriate team for review, someone should be reaching out to you shortly.

[AMassey08873]

Thank You, I'm not sure if your name is similar to Mr Golblume, who contacted me on my personal email, but if so I thank you for your concern and help in this matter.

[HardBeatZ]

Hello AMassey08873,

I'm not the same person, however we want to make sure your issues get taken care of, let us know if you have any other further issues or concerns.

[AMassey08873]

Just to update everyone, I guess this is an issue HP would rather not deal with.  Because I haven't heard from anyone from HP.  I received an inquiry from a Jeff with HP asking me account information which I provided......which was probably a fraudulent email....  

HP has to see how an issue like this could easily turn a loyal customer quickly rethinking the relationship.  

I wish this was the extent of my complaint but unfortunately the $1500 dollar computer I thought would  bring peace of mind, is now bringing nothing but headaches. 

Even the Care Pack that's suppose to bring peace of mind, is causing nothing but problems..... I can't win

I registered the Care Pack bye email, fax, and online..... But there saying its not registered!  

And to really drive home my displeasure, The Care Pack I purchased off HP.com at the same time I purchased the computer, is coming back not for the Touch Smart 520-1070

They also can't figure out why they can't fix this......

So the Care Pack I paid for, 3year ADP with 3 day Onsite  repair,  Wont even see onsite repair.  Because I have to send the Machine Back to HP.  But they can't start the process of even mailing me a box to ship it to them for another week!!!   I mean come on!!!!  Its going to be close to 2 weeks with a dead computer!! 

This is so wrong!!!  If you had this experience would you buy another HP... They don't even have the courtesy to contact you, for legitimate concerns.  

So Now I Ask 

How would all this leave you feeling about HP.

This is ridiculous!!!!!

If anyone reading this knows anyone with power within HP, Please have them contact me!  

I would stand behind HP without a doubt if I received the slightest bit of good news or improvement. 

But what started as a simple concern has escalated into some serious issues

[AMassey08873]

Just to update everyone, I guess this is an issue HP would rather not deal with.  Because I haven't heard from anyone from HP.  I received an inquiry from a Jeff with HP asking me account information which I provided......which was probably a fraudulent email....  

 HP has to see how an issue like this could easily turn a loyal customer quickly rethinking the relationship.  

I wish this was the extent of my complaint but unfortunately the $1500 dollar computer I thought would  bring peace of mind, is now bringing nothing but headaches. 

 Even the Care Pack that's suppose to bring peace of mind, is causing nothing but problems..... I can't win

I registered the Care Pack bye email, fax, and online..... But there saying its not registered!  

And to really drive home my displeasure, The Care Pack I purchased off HP.com at the same time I purchased the computer, is coming back not for the Touch Smart 520-1070

They also can't figure out why they can't fix this......

So the Care Pack I paid for, 3year ADP with 3 day Onsite  repair,  Wont even see onsite repair.  Because I have to send the Machine Back to HP.  But they can't start the process of even mailing me a box to ship it to them for another week!!!   I mean come on!!!!  Its going to be close to 2 weeks with a dead computer!! 

This is so wrong!!!  If you had this experience would you buy another HP... They don't even have the courtesy to contact you, for legitimate concerns.  

So Now I Ask 

How would all this leave you feeling about HP.

This is ridiculous!!!!!

 If anyone reading this knows anyone with power within HP, Please have them contact me!  

I would stand behind HP without a doubt if I received the slightest bit of good news or improvement. 

But what started as a simple concern has escalated into some serious issues

[HardBeatZ]

AMassey08873,

I want to apoligize that you have not had much contact with HP. Your personal experience is not the most ideal. Allow me the opportunity to dig into this again and ensure your case is getting the up most attention it deserves.