Monitor keeps going to sleep (7238 Views)
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Top Student
vitolaterza
Posts: 9
Registered: ‎02-21-2010
Message 1 of 23 (7,238 Views)
Accepted Solution

Monitor keeps going to sleep

[ Edited ]

Hello there

 

I have a HP Pavilion Elite HPE-063uk Desktop PC, product number: VG251AA, serial number {Content Removed}, with Windows 7, my monitor keeps going to sleep and a message saying VGA NO SIGNAL comes up. The only way to awake it is by switching the pc off at the power button (the F2 or "half moon" button should awake it but does not) .

I have checked everything from the "Save Power settings (which is on off)" to Screen Saver (off as well) and done anything what I can find on the HP help and support, troubleshooting problems, testing this and that, even connected a different monitor and restored it to an earlier date, but I cannot solve the problem. 

Please can you help. Thank you.

Distinguished Professor
anthony82
Posts: 2,800
Registered: ‎02-19-2013
Message 2 of 23 (7,197 Views)

Re: Monitor keeps going to sleep

Hi vitolaterza,

 

Are you getting the no VGA signal after the computer goes to sleep? If so this is normal.

 

Turn off all sleep mode options; make sure everything is set to never sleep.

Check the cables on the back, you only need one video cable going to the monitor.  Also go to hp.com and download the latest BIOS and Graphics driver.

 

Here is a link to download the drivers.

 

Let me know if this helps.

Clicking the White Kudos star on the left is a way to say Thanks!

Have a good day.
I work for HP.
Top Student
vitolaterza
Posts: 9
Registered: ‎02-21-2010
Message 3 of 23 (7,181 Views)

Re: Monitor keeps going to sleep

Thanks for your support,
I have downloaded the latest BIOS and Graphic driver as you suggested, now is just a matter of wait and see if the problem is solved.
I will post a new reply in a couple of days and let you know.

Thanks again

Vito
Top Student
vitolaterza
Posts: 9
Registered: ‎02-21-2010
Message 4 of 23 (7,159 Views)

Re: Monitor keeps going to sleep

Hi

My PC monitor has not gone to sleep since downloading the latest updates as suggested by yourself.

Thank you :smileyhappy:
Top Student
kebmo
Posts: 6
Registered: ‎07-21-2013
Message 5 of 23 (6,503 Views)

Re: Monitor keeps going to sleep

I have an HP w2207h monitor.  When I boot up my PC, I briefly see a VGA message, and before I can do anything, I see a message telling me that the monitor is going to sleep.  It doesn't give me any opportunity to adjust anything, it goes to sleep within 10 seconds.

Top Student
kebmo
Posts: 6
Registered: ‎07-21-2013
Message 6 of 23 (6,501 Views)

Re: Monitor keeps going to sleep

Sorry, forgot to mention that the OS is Windows Vista 64.  

Top Student
vitolaterza
Posts: 9
Registered: ‎02-21-2010
Message 7 of 23 (6,498 Views)

Re: Monitor keeps going to sleep

Guys my pc still has the same problem, I spoke to someone who repairs computers and said that it is more likely that there is something wrong with the video card ( getting too hot ) as the problem occurs mainly when playing videos or music.
Top Student
kebmo
Posts: 6
Registered: ‎07-21-2013
Message 8 of 23 (6,494 Views)

Re: Monitor keeps going to sleep

My issue occurs at boot up.  That's as far as I get.  Nothing happens.  A message says no VGA input and no HDMI input. that message goes away and another comes on and tells me that the "monitor is going to sleep".  I can't get past that point.  My monitor has two cables (plus the power cable).  a 16-pin and a USB.  I have them both plugged in to the PC.  Should I remove one of them, and if so, which one?

Top Student
vitolaterza
Posts: 9
Registered: ‎02-21-2010
Message 9 of 23 (6,491 Views)

Re: Monitor keeps going to sleep

I am no expert pal, but try by unplugging the usb cable, on the pc's that I have had they have always come with only the 16 pins ones .
Also if you have another monitor handy, try it and see what happens.
Obviously if the problem is still there, then the cause is not the monitor.
Top Student
kebmo
Posts: 6
Registered: ‎07-21-2013
Message 10 of 23 (6,490 Views)

Re: Monitor keeps going to sleep

Thanks.  I don't have a spare monitor (I sold it).  I came here so an "expert" could answer my question (no offense, please).  I guess the experts take weekends off too.

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