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JohnHilbert
Posts: 1
Member Since: ‎09-20-2011
Message 1 of 3 (690 Views)

My HP support assistant has stopped working

I click on the HP ? HP Support Assistant Icon and get HPSF.exe has stopped  working

below that     This application has encoutered a seriousproblem and must

                           clouse. Click  "OK" to automaticallyrestartthis application.

Provost
DavidPK
Posts: 33,770
Member Since: ‎09-24-2010
Message 2 of 3 (687 Views)

Re: My HP support assistant has stopped working

Hi,

 

Try the following

 

First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

When this has completed, restart the PC.

 

Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.

 

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

 

After the installation, restart the PC again.

 

Regards,

 

DP-K

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Student
gems1935
Posts: 1
Member Since: ‎11-10-2013
Message 3 of 3 (390 Views)

Re: My HP support assistant has stopped working

I click on the HP ? HP Support Assistant Icon and get HPSF.exe has stopped  working

below that     This application has encoutered a seriousproblem and must

                           clouse. Click  "OK" to automaticallyrestartthis application.

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