HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: New Computer start up not working (212 Views)
Reply
Reply
Topic Options
ArchitecTor Student
Student
ArchitecTor
Posts: 3
Registered: ‎05-21-2011
Message 1 of 2 (236 Views)
Report Inappropriate Content

New Computer start up not working

‎05-21-2011 11:23 PM

New computer out of the box goes into start/set up and a black screen appears with no text and makes no progress (hour +) What to do?

0
Reply
0
Please use plain text.
 
CustomComputers Top Student
Top Student
CustomComputers
Posts: 6
Registered: ‎05-22-2011
Message 2 of 2 (212 Views)
Report Inappropriate Content

Re: New Computer start up not working

‎05-22-2011 05:57 PM

Suggest you shut down completely and attempt a reboot first. Check your video cable connection at both ends. IF successful,  follow on screen commands.

 

Should the above fail to help & assuming it is an HP Product record your model and serial from side label on the case... then call Customer Support number Toll Free: 1-800-1441-0094 x63.  M-F 8:30 to 5:30

"Hoping I have assisted you, George"
0
Reply
0
Please use plain text.