This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

PROGRAMS (421 Views)
Reply
Honor Student
BAGEL
Posts: 3
Registered: ‎03-07-2010
Message 1 of 5 (421 Views)

HELP.  THIS MORNING MY COMPUTER WENT NUTS ON ME. WHEN I CLICK ON ANY PROGRAM LIKE PC HELP,INTERNET,GAMES ANYTHING THE MEDIA CENTRE OPENS EVERY TIME. I AM TRYING TO RESTORE TO YESTERDAY BUT THE SAME THING COMES UP. WHAT DID THE OLD GUY DO WRONG. CAN U HELP PLS.

Please use plain text.
Provost
erico
Posts: 18,693
Registered: ‎01-07-2009
Message 2 of 5 (414 Views)

Re: PROGRAMS

Hi,

It sounds as if you have some malware or a trojan on your PC. What were you using for an internet protection software?

regards,
erico



**Click on the White Kudos star on the bottom left if you would like to say Thanks.**
**Clicking the "Accept as Solution" option on a post that helps or solves your issue helps others googling for a solution to the same problem you are facing**

  Microsoft MVP 2013- Microsoft Windows Expert - Consumer
Please use plain text.
Honor Student
BAGEL
Posts: 3
Registered: ‎03-07-2010
Message 3 of 5 (412 Views)

Re: PROGRAMS

I USE AVG 9.0

Please use plain text.
Provost
erico
Posts: 18,693
Registered: ‎01-07-2009
Message 4 of 5 (407 Views)

Re: PROGRAMS

 


BAGEL wrote:

I USE AVG 9.0


 

 

Unfortunately It isn't good enough to keep trojans and malware out. If you can still go online. Go to ESET.com and use their free online scanner. You will have to disable the AVG first. Run the online scanner and it will, with your permission, rid your PC of Trojans, Malware, Adware and viruses that it find.

 

If you still want to use only a free antivus program afterwards and you don't have any hacked programs on your PC, then a better option is Microsoft security Essentials (a freebie from Microsoft). It is better than AVG.

regards,
erico

 



**Click on the White Kudos star on the bottom left if you would like to say Thanks.**
**Clicking the "Accept as Solution" option on a post that helps or solves your issue helps others googling for a solution to the same problem you are facing**

  Microsoft MVP 2013- Microsoft Windows Expert - Consumer
Please use plain text.
Honor Student
BAGEL
Posts: 3
Registered: ‎03-07-2010
Message 5 of 5 (405 Views)

Re: PROGRAMS

i will give it a try thks

Please use plain text.