Power source issue, or not? [ Edited ]

[Kobe_Fanatic]

Media Center PC

m1264n

Prod #: PW784AA-ABA

S/N: [text removed for privacy]

For the past 3-4 months my desktop computer has been shutting off randomly. It would just turn off with no warning, beeping, nothing. Then this past Sunday the computer shut down as it has been, but now it won't turn back on. The power supply light on the back flashes green. First what is the exact problem? Then, is it worth getting it fixed or is it better to invest in a new computer? Thanks

[Mister_Do]

Hi Kobe_Fanatic,

It sounds like your PC is getting too hot inside the PC. Have you ever opened it and cleaned out the dust and made sure all the fans still work?  Here is a link to an HP support document/video that shows how to open your PC:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00593595&tmp_task=setupCategory&lc=en&dlc=en&cc...

Here is a document that explains how to reduce heat:

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=bph07153

It's hard to say if this issue is worth fixing or just replacing the PC. It all depends on what you want to do with your PC and what is wrong. Your PC is getting a little older...it's about 5yrs old now isn't it? You may want to invest in a new PC just to get a better faster PC, but if you are happy with what you have, cleaning it may get it running again.

[Kobe_Fanatic]

Hi,

Yes, I opened the side panel and with a vacuum cleaned the dust and even ensured all wires are properly attatched. After re-plugging the power cord back in, nothing but the same result, the flashing power source light. I am definitely considering just upgrading and buying a new PC. How much do you think it would be to repair a power source?

[Mister_Do]

Try the steps in this HP Support document to troubleshoot the power supply:

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=bph06788

If the power supply is not functioning well, you will probably want to replace it. You don't want to mess with trying to repair a power supply. Depending on what power supply you want, the cost can range from $50 to a few hundred. Just look at your powersupply and then shop for one with similar specs.

[fjpor]

This was of no use to me in that it was too "dumbed down" and did not speak to the problems that have encountered. I have tried using the HP/Support and that is useless. Obviously once you purchase a product and it is out of warranty HP i no longer really interested in its customers.