HP Support Forums
Join in the conversation.
08-18-2012 05:37 AM
Hoping someone can answer this. I have searched through the forum but not found anything for this specific problem, so apologies if someone has already answered the question.
I have a new HP Pro 3500 Microtower with Windows 7.
I have not installed anything yet, other than EasyBCD, which I used to create a new partition for data. I have not initialised any of the pre-installed software (Office, Norton etc) and I have NOT connected to the Internet yet (or to any other network), so it would be highly unlikely I have a virus or any malware causing the problem.
When I plugged in a spare Cat5 network cable, the port did not light up. The other (Switch end) of the cable showed a single Green light (which I understand simply means it is connected.
I tried a second cable - still no result.
I tried a third cable which had been running into a network printer, and later a 4th cable from another HP PC. No result.
In Device Manager, the device shows up as a Realtek PCIe GBE Family Controller. The driver version is 220.127.116.112 and the date is 16/2/2012. The Status Window shows the device is working properly.
In the Control Panel - Network & Internet window, it shows the device currently NOT CONNECTED. The IP address is obviously not assigned by my network, indicating it is not seeing the DNS server when set to auto.
I have manually set IP addresses (192.168.1.22 - which is not used elsewhere on my system), but it still shows NOT CONNECTED.
I have used the Network Connection Troubleshoot feature (in the Sytem Tools Tray) and it reaches the conclusion that the Network Cables are not connected or faulty)
As the cables are indeed connected, and I have tried 4 different cables, 2 of which worked faultlessly before and after the trial, my conclusion is that although the card is working, the Port is faulty?
Any coments or suggestions greatly welcomed.
08-21-2012 12:55 PM
At this point we are looking at two things. It could be the drivers that are installed or it's the hardware itself.
To rule out the drivers we can uninstall the current drivers, reboot the computer and allow Windows to reinstall new drivers.
If the problem continues then it may be a hardware issue, the only way to truly test that is with a seperate network card installed on the computer.
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
- Friendship is magical.