Honor Student
Posts: 2
Member Since: ‎12-29-2010
Message 1 of 4 (2,152 Views)

Recovery Partition corrupted by a virus

[ Edited ]

My Recovery Partition is corrupted by a virus while i was reinstalling my anti-virus, and after i finished reinstalling, a message saying:__________________________________________________-  # x _

                                | Virus Vault                            Files corrupted by virus : D:/preload               |

                                |  A virus was detected !       Virus name : ???-??? ??????(Unidentified)|

                                |          What would  you like to do?:                                                                   |

                                |          |Move to Vault|                             |Ignore|                                                 |


And i didn't find anything online to download!!


                 What should i do to get a new one, the virus is still on the computer and is getting my computer to crash!!



[Subject Edited as new thread was created] - moderator


Associate Dean
Posts: 5,570
Member Since: ‎09-28-2010
Message 2 of 4 (2,139 Views)

Re: Factory Image Damaged


You jumped into another parties post. It would be better to re-post as a "new post".

Please do not reply to this message, but here are some tips for when you re-post the message.


1) How did you corrupt your Recovery partition ( likely the D: partition), when you should have been installing the anti-virus software to the C: partition?

2) Did you create a set of Recovery DVD's when you bought the computer?

3) Get Malwarebytes (free).  Boot into safemode with networking, and install it. Update it. Run it.

I am a volunteer. I am not an HP employee.
To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO.

The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me KUDO and/or Solution, and I perform better.

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Honor Student
Posts: 2
Member Since: ‎12-29-2010
Message 3 of 4 (2,057 Views)

Re: Factory Image Damaged

Dear Whoever sent me a reply,

Thank you for the tips, but anyway my antivirus took care of the virus and deleted it, but the only problem, the virus didn't just delete half of the recovery files, it also executed viruses online, while my anti-virus db was having errors, because the re-installation wasn't successful, but after thinking i reinstalled my (OS) using the Genuine Windows 7 DVD, but i still want my hp system back.


I'd be pleased if you send me a link to download my hp recovery files, and a link to download "Recovery Manager".


Note: To give a clue, my computer Full Name is "HP G62 Notebook-PC" with windows 7 installed.

Another clue that my recovery manager as i remember had the Cyberlink Corp' Sign at the right bottom of the manager.

Posts: 21,889
Member Since: ‎07-17-2009
Message 4 of 4 (2,047 Views)

Re: Factory Image Damaged

Please contact HP support for recovery disks. HP's support number is 800-474-6836 or 800-HPINVENT or online here.


HP Recovery Disks.

HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
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