Simple Save 1TB - HPSSBackupMonitor.exe Error on Boot [ Edited ]

[SearchBug]

Running Window Business Vista 32 Bit

Recently I've been getting an error message on restart or from cold boot.

HPSSBackupMonitor.exe

There Is No Disk in the Drive. Please Insert a Disk into Drive \Device\hardisk3\Dr3

[cancel] [retry] [continue] 

When I click retry or continue loop continues with

\device\hardisk4\dr4

\device\hardisk6\dr6

then loop stops and PC boots normally.  

Simple Save drive does not complete automatic backups, I have to manually do the backups to get it to work, so I imagine the error is the backup monitor file is not loading and doesn't backup when machine is actually idle.

Any suggestions?

[mizfurball]

HPSSBackupMonitor.exe

There Is No Disk in the Drive. Please Insert a Disk into Drive \Device\Harddisk2\DR2

[cancel] [retry] [continue] 

[patoia]

I noticed the following error message appearing after many months of successful use of my HP SimpleSave device:

I  I performed a search for "Harddisk4" thoughout my C drive and also the HPSimpleSave device but was unable to locate any references.  I finally had to select "Cancel"  several times to eliminate the error since there were no other solutions available.  Coincidently, I discovered that backups continued to be performed on the HPSimpleSave making it seem that the error was not related to normal operations.  I haven't found a solution for the error, but hope someone else has an idea about how to determine what to do.  Has the HPSSBackupMonitor.exe become corrupted or maybe a driver update is needed?  Your help would be greatly appreciated.

[mizfurball]

No, this is not a solution and no one seems to know what to do. Even the monitor who told me what it is. I KNOW what it is and was asking for a solution, but that was not was the monitor gave me.

[Peteronthebruce]

Why do I keep getting a 'no disk in drive' error message when I boot up my computer?

[patoia]

I contacted HP Technical Support and was told that this type of error means that the external hard drive may be about to fail or there is a virus that is affecting its performance.  Their first suggestion was to purchase a replacement backup drive and copy files from the old to the new drive.  Their second suggestion was to sign up for level 2 support from HP to have the whole system checked out so that all problems could be resolved.

I've opted not to follow either of their suggestions.  First of all, I use Norton antivirus protection and have no errors.  Second, if HP can't fix their own problem products without us having to pay for second level support, I think I'll look elsewhere for a product that has better reliability and supportability.