HP Support Forums
Join in the conversation.
04-12-2011 06:38 PM - edited 04-13-2011 12:44 PM
Running Window Business Vista 32 Bit
Recently I've been getting an error message on restart or from cold boot.
HPSSBackupMonitor.exeThere Is No Disk in the Drive. Please Insert a Disk into Drive \Device\hardisk3\Dr3
[cancel] [retry] [continue]
When I click retry or continue loop continues with
then loop stops and PC boots normally.
Simple Save drive does not complete automatic backups, I have to manually do the backups to get it to work, so I imagine the error is the backup monitor file is not loading and doesn't backup when machine is actually idle.
11-04-2011 09:06 AM
I noticed the following error message appearing after many months of successful use of my HP SimpleSave device:
I I performed a search for "Harddisk4" thoughout my C drive and also the HPSimpleSave device but was unable to locate any references. I finally had to select "Cancel" several times to eliminate the error since there were no other solutions available. Coincidently, I discovered that backups continued to be performed on the HPSimpleSave making it seem that the error was not related to normal operations. I haven't found a solution for the error, but hope someone else has an idea about how to determine what to do. Has the HPSSBackupMonitor.exe become corrupted or maybe a driver update is needed? Your help would be greatly appreciated.
11-04-2011 11:07 AM
No, this is not a solution and no one seems to know what to do. Even the monitor who told me what it is. I KNOW what it is and was asking for a solution, but that was not was the monitor gave me.
04-09-2012 01:14 PM
I contacted HP Technical Support and was told that this type of error means that the external hard drive may be about to fail or there is a virus that is affecting its performance. Their first suggestion was to purchase a replacement backup drive and copy files from the old to the new drive. Their second suggestion was to sign up for level 2 support from HP to have the whole system checked out so that all problems could be resolved.
I've opted not to follow either of their suggestions. First of all, I use Norton antivirus protection and have no errors. Second, if HP can't fix their own problem products without us having to pay for second level support, I think I'll look elsewhere for a product that has better reliability and supportability.