HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Theft by HP (49 Views)
Reply
Reply
Topic Options
CaptainRussell Student
Student
CaptainRussell
Posts: 2
Registered: ‎05-05-2012
Message 1 of 3 (49 Views)
Report Inappropriate Content

Theft by HP

‎05-05-2012 04:23 PM

Last night, May 4 I contacted HP Customer Tech Support to help resolve notebook issue, reluctantly since figured the hard drive was gone but I am preparing to leave town for work for 30 days Sunday so I was desperate. I was transferred to someone who explained that it would cost 65.00 to talk to someone. Again, reluctant but agreed, especially reluctant since his accent was difficult to understand. I gave my credit card information and address, twice. After a long period was asked to give it again and put on the phone with a "superior". Again gave credit card information and was told it was not being accepted. By now over an hour has passed and I received NO troubleshooting or attempt to resolve computer issue except for instruction to remove battery. Was told at this time that I would be called back in an hour. No call back and today discover  no less than 8 charges on my bank account. This is nothing but theft, period. I have no idea what this message board is for or who reads it and attempts to contact someone who can help me with this have been fruitless but I will not let this go. Being the weekend I may have to wait but but I intend to pursue any and all options to fight this attempt at stealing my money by a corporation. Disgraceful business practice,

0
Reply
0
Please use plain text.
 
Distinguished Professor Distinguished Professor
Distinguished Professor
lasvegaswireman
Posts: 3,978
Registered: ‎07-16-2011
Message 2 of 3 (44 Views)
Report Inappropriate Content

Re: Theft by HP

‎05-05-2012 06:21 PM

Sorry, but this is a peer-to-peer HP users forum. HP doesn't maintain an official presence on this forum and is unlikely to respond. Please dispute these charges with your bank and/or credit card company. Indicate that you were charged for services you didn't receive.

 

Frank


Frank
{---------- Please click the "White Kudos" star to say thanks for helping.
Please click "Accept As Solution" if my help has solved your problem. ----------V
Reply
Please use plain text.
 
CaptainRussell Student
Student
CaptainRussell
Posts: 2
Registered: ‎05-05-2012
Message 3 of 3 (38 Views)
Report Inappropriate Content

Re: Theft by HP

‎05-05-2012 07:07 PM

Thanks Frank. When first spotted 8 charges of $65 felt a bit of panic and this sight was the first one I came across to vent. Since then finally did manage to speak to a very helpful rep who explained the mistake and it's very unlikely these charges will remain. Hope he's right. Funny though to see "student" next to my name since I've been a merchant marine captain for over 30 yrs. Maybe a reminder that we're never too old to learn.

0
Reply
0
Please use plain text.