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06-14-2011 10:02 AM
Called Hp Support last night - my warranty ran out a couple of months ago - When I refused to pay $99.00 for a new warranty
because I feel HP created this problem I was told by the tech I quote "Go to the Hp Support and put in your product number everything you need to know to fix your problem is there". Really ? ? ?
06-14-2011 01:26 PM - edited 06-14-2011 02:54 PM
I am entertaining the idea of just going to bestbuy, buying a high end fan and being done with this. It is not the dollars the bug me so much as the attitude of HP. Yes, we did this to your computer, but we will not acknowledge it publicly so send it to us so we can fix what we did but not tell you what it was or that it was our fault. I hope Apothaker does a better job running HP, but firing people and doing a re-org does not do much to inspire confidence when something this simple cannot be fixed and they are building up ill will more and more each day...as more people find this thread, it will prove to be a sad day for HP and they will realize that the BIOS update that was supposed to help has done nothing but anger loyal customers. My PC was a rock star machine until they sent me the BIOS update, now I want to throw it out the window. All I hear all day is the whining robot baby.....nnnneeeeeer ner nnneeeeeer ner....nnneeeeeeeeeeeeeeeeeeeeeeerrrrrrrrrrr NER!!
06-15-2011 05:41 AM
Something else I discovered which may be connected to this problem. The GP video card temp is running extremely high which is kicking on the fan. Downloaded speed fan to check the temp on your GP Video card - if I can get that temp down I think the fan problem will be solved ? Thanks HP.
Google speed fan and choose the cnet download,
06-15-2011 09:50 AM
After the laughter and gagging, I stopped to comment.
I sent a link to this original post to an HP employee. After sending such, I got back an assurance that HP had discussed the problem. Then I got a reply that ibfrenchy had made a reply.
QUOTE from ibfrenchy:
If you are having problems with your system and you believe a BIOS update had something to do with it, the best thing to do is to contact HP Support.
For Violet Motherboard the latest version of the BIOS is: 5.22
give support a call 1 800 HP INVENT
You read it, and replied. "If you had read the thread, you would have seen that HP support was not helpful at all".
I really expected a more formal reply, in the vein of a statement that HP has fully acknowledged their exists a problem, and is willing to provide a BIOS update that will fix the problem. (Even a clone of the older BIOS 5.14 would be better than 5.16-5.22).
1) This should not involve users sending back their computers (as HP has suggested), either for free or $$$.
2) HP should never have said for $$$ that HP will fix it, as HP caused the problem with their BIOS update.
3) The content and context of a scripted reply is not what I expected after the emails. When I read it, and saw the tagline (HP employee), I knew the script was still in effect.
It makes me sad when I see HP treating loyality with callous disregard.
To say THANK YOU, press the white star on the left, to render a KUDO.
Please click Accept as Solution, just to the right of my reply if your problem is solved.
PS--You can render both Solution and KUDO
06-15-2011 10:06 AM
Now I am officially pissed off. I got a call from "Steven" at HP tech support this morning. He is the one that I originally spoke with. He was calling me back to tell me ....wait for it....the same thing he told me the last time. Send it in or wait for a patch that may or may not be in process. Then he goes on to tell me I am the only person with this problem. I asked him if he had ever heard of a nifty little tool called GOOGLE! search HP, BIOS 5.16 FAN NOISE and you will see multiple entries on the problem that only I HAVE. He basically ended the call by saying have a nice day and hanging up on me when I told him he wasted my time by calling me to tell me the same thing that ended our first conversation. No wonder all the C level execs are getting fired at HP! To all that read this thread and have this problem, please don't just lurk....register and post that you have it too....the higher the numbers the faster the fix. I am so ticked at HP Customer Service....I cannot put it in to words...
06-15-2011 10:06 AM
HP Support is useless -
A) Told me to do a restore - I asked the support rep if that would fix the BIOS and the he said "probably not".. I did it and of course, it did nothing
B) Said there were no notes anywhere as to this problem happening to anyone else. I pointed him to this website - he had nothing to say about that
C) Wanted me to send in the computer for ~$200 or so to get it fixed
I called the escalated customer support number and got a representative who said he would take care of everything, I had to send in the computer (which I didnt want to do, but figured I had to), etc etc and then, at the very end of the conversation told me it would be $95, which was him giving me a huge break on what it should cost. This was a complete bait and switch. I pointed out that this was an issue entirely caused by HP and I basically got a response of "so you don't want to do it then?". The rep was stunned that I was angry
Look, if you mess with your customers like this, they won't come back. HP basically told me (and others here) to jump in a lake due to a problem they caused. It has been complete silence from them on the topic. I have 3 HP computers right now - want to bet there will never be a 4th after this?
06-15-2011 11:47 AM
I've emailed HP's CEO via the "Email the CEO" website. I am not expecting much from this but want to see if I get back any response. Here is the text of my message. I encourage others to email HP until we get some answers.
"There are many frustrated HP customers venting about a problem HP caused with a recent update pushed out to fix a motherboard issue. If you view this thread on your HP discussion forum you will see 56 posts from people all experiencing the same problem following this update.
Depending on who you talk to at HP, you get varying answers ranging from we have not heard about this issue to HP knows about it, to telling customers they have to send in their computer and pay for a repair HP caused. I would like to have an official response on this issue and a solution found for this fan noise affecting so many users after applying this update via HP update program. We are tired of the runaround and poor service. I await your response."
06-15-2011 02:30 PM
Thank you for taking the time to email HP.
Your email has been forwarded to the appropriate people within Hewlett-Packard.
CEO Customer Relations
06-16-2011 07:23 AM
So I got an HP update last night, I crossed my fingers hoping it was the fix.........But I still have a crazy fighter jet flying in my computer room. It is really driving me crazy, I think I might have to trash it and get something new so I can actually work. This sucks
06-16-2011 08:52 AM
off to BestBuy after work to pick up a high end CPU fan....I will post how it goes. It will have the same "rev up" issues, but if I do not hear it, I do not care. Thanks HP for being so proactive on the problem you created; NOT. Should I send the bill to Mr. Apotheker? I have sent a memo to my entire staff NOT to update their PC's with ANYTHING from HP. MSFT, yes, but NOT HP!!!