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02-17-2012 02:05 PM
I have a HP Pavilion HPE with windows 7 running. I have plugged in an external USB hard drive but when I click on START, COMPUTER, it does not see it like the other devices. Yet when I run HP hardware test it sees and runs test ...and all is well. I have seen it in the past as drive J. How can I get my computer to see and open the external drive???? Help is appreciated!!
02-25-2012 03:15 PM
Hi I have had the same problem.
1 go to control manager then to system properties then to hardware then to device mananger and click it to see if your usb controllers has a YELLOW question mark on it.
If so u may have to go hps web site and download the driver for your compter to get it fixed.
Unless clicking on the question mark does.
If that does not work u may have to reinstall windows.