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Honor Student
Posts: 2
Member Since: ‎07-31-2010
Message 1 of 6 (1,902 Views)

USB Ports not working

I have a hp pavilion desktop (model 7000m-I think)-I have never been able to get the front 2 USB2 ports (on the front connectivity panel) - Has anyone got any solution to this problem?

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Provost
Posts: 23,013
Member Since: ‎07-17-2009
Message 2 of 6 (1,893 Views)

Re: USB Ports not working

Does never mean even when the PC was new?

 

How to Find the HP Model Number

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HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-5500u,16GB, 256 GB SSD (on loan)
HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-5930k, X99, 16GB 2800 MHz DDR4, Intel 750 PCI-E SSD, (2)Samsung EVO 840 SSD, Corsair HX650, EVGA GTX 760TI
Windows 8.1 UEFI mode
Honor Student
Posts: 2
Member Since: ‎07-31-2010
Message 3 of 6 (1,886 Views)

Re: USB Ports not working

Thank you for your help. I have now located the model as a Pavillion Media Centre TVm7670.uk. I far as I know the ports have not worked since new (I had no need to use them at all for quite sometime). Would you have any more suggestions? Many thanks again.

Provost
Posts: 23,013
Member Since: ‎07-17-2009
Message 4 of 6 (1,878 Views)

Re: USB Ports not working

Try this procedure:

Unplug the PC and open it up. Clean out all the dust. Carefully remove and replace all the cables going to the motherboard one at a time. Plug your PC back in a give it a go.

 

You might also try going into the Device Manager, locate your USB devices, right mouse click and uninstall the driver for each USB device you see.  Now reboot and Windows will re-install the USB driver.

 

What OS are you using? If XP, then be sure to apply the service packs.  SP 3 is the latest.  If VISTA, then  SP 2 is the latest.  You can find the service packs at Microsoft.

---------------------------------------------------------------------------------------
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-5500u,16GB, 256 GB SSD (on loan)
HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-5930k, X99, 16GB 2800 MHz DDR4, Intel 750 PCI-E SSD, (2)Samsung EVO 840 SSD, Corsair HX650, EVGA GTX 760TI
Windows 8.1 UEFI mode
Student
Posts: 1
Member Since: ‎01-15-2013
Message 5 of 6 (628 Views)

Re: USB Ports not working

I have the same problem, but my computer is only 2 weeks old

HP Pavillion p6-2326s

 

Please help !

Distinguished Professor
Posts: 3,551
Member Since: ‎05-31-2012
Message 6 of 6 (622 Views)

USB Ports not working

Hello JohnSkiJ5,

Have you tried the steps of going through Device Manager and reinstalling the drivers?
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