This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: Wireless Connection Gone After Uninstalling Software (1520 Views)
Reply
Honor Student
jmdennis
Posts: 3
Registered: ‎06-05-2009
Message 1 of 3 (2,033 Views)

Wireless Connection Gone After Uninstalling Software

I have a HP Pavilion Elite m9340f pc with Vista 64-bit.  I have 3 pc's in my office (2 Vista, 1 XP) that ll use wireless conenction with a Linksys router.  Everything worked fine until I uninstalled a trial version VPN software from NCP (http://www.ncp-e.com/en/downloads/software.html).  The trial expired and I uninstalled.

 

When I uninstalled, I lost my wireless connection.  My wireless connections still work fine on my other 2 pc's.  I reset the drivers, downloaded/installed just about every file on the www.HP.com "Select Software & Drivers"page, ran Windows Update/Drivers update, tried checking/unchecking IPv6, and nothing hasn't helped.

 

Under Network Connections, Wireless Network Conenction is Disabled.  When I right-click and select Enable, nothing happens

 

NCP said I may have installed the wrong version of their software, which may have installed XP drivers on my Vista machine.  Can anyone help?

Please use plain text.
Associate Professor
1badGuard
Posts: 2,491
Registered: ‎12-09-2008
Message 2 of 3 (2,024 Views)

Re: Wireless Connection Gone After Uninstalling Software

NCP techs seem to be idiots if they can't see their own software is compatible for Windows 7, Vista (32/64 Bit), XP (32/64 Bit),
Windows 2000

 

Try installing your wireless driver using Recovery manager.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00834921&cc=us&lc=en&dlc=en&product=3740326

Please use plain text.
PhD Student
PC_Tester
Posts: 1,475
Registered: ‎05-23-2009
Message 3 of 3 (1,520 Views)

Re: Wireless Connection Gone After Uninstalling Software

If that doesn't work try

 

Uninstalling the VPN software from Start Contrl Panel Programs and Features and reboot

 

Then go to Device Manager and opt to Uninstall the driver for your Wireless LAN (under Network adapters) and remember to check off the box [ ] Delete the driver software for the device

 

Opt to View Show hidden devices

 

If you see any NCP network NCP software shows up under Network adapters, opt to uninstall it and again check off [ ] Delete the driver software for the device

 

Reboot the system and install the latest driver for the WLAN from Windows Update. Verify that's working before trying to re-install the VPN software again.

Please use plain text.