HP Support Forums
Join in the conversation.
02-08-2009 11:40 AM
I have a brand new d5200t HP desktop computer which I installed last Tuesday (Vista 64-bit Home Premium). The computer has a wireless card and it detected my wireless network immediately. It has worked fine since being set up, including last night when I turned the computer off for the night. This morning, when I turned it on, it no longer detects my network and the network icon in the sys tray has a red X.
All other computers on the network (3) work perfectly - nothing wrong there, but just to be safe, I unplugged the router & modem and turned them back on. Still no luck.
I contacted the HP chat line - the first technician had me download and install a new driver for the 802.11n Wireless PCI Express Card LAN Adapter. I rebooted - still no luck.
So I went back to the HP chat line, and this time (after being advised to contact my ISP which I resisted, being told to set up a new Home network, which I resisted) the technician had me do a System Restore, which I did to a point yesterday morning - still no luck.
The technician also had me uninstall and reinstall the wireless network card drivers - still no luck.
Finally, she sent me instructions to verify the Windows wireless zero configuration in the services.msc - she told me to right-click on Wireless Zero Configuration - there is no such entry.
Can anyone help, please - I'm desperate.....
02-11-2009 10:11 AM
On the 2 computer screens on the bottom right of the screen that you said have the red x try to Right-click on it, choose Connect to Network and see if your Network/Router name is on the list.
If it's not then you need to check the Network Connections in the Control Panel.
If you do see your network on the list Click once on it, click connect on the bottom, and you may be asked for your network wep/wpa(2) key if needed by your wireless network.
Also reply to this post and tell me how many Network Connections you have and what are their names from the Control Panel/Network and Internet/ or Control Panel/Network and Sharing Center and then on the top right corner click Manage Network Connections.
02-11-2009 02:31 PM
Thanks - I really appreciate your trying to help. However, I already found the solution. Would you believe - it was the fact that I had not connected the antenna. There really were no specific instructions to connect the antenna. I hadn't even opened it because I thought it was the microphone that came with the speakers, and as I was not planning on using it, I never bothered with it. Once I realized it was really an antenna and connected it, the computer now finds my network just fine.
Again, thanks for trying,