complaints

[baangorbillc]

You should think twice about driver updates from HP.  I ordered an update CD from HP, because I was on dial-up at the time, and the update disabled 2-sided printing on my Photosmart 7280.  It was a feature I use rarely so, because of the well known lack of assistance from HP, I lived with it. More recently that same printer became no longer recognized by my computer. Nothing I tried would get my computer and printer to communicate wirelessly. The computer software says everything is okay and so does the printer until I try to print, at which point my computer says I don't have a printer installed. I think I have found the problem by accident! My printer driver, which receives automatic updates from HP, suddenly is not compatible with Windows XP. It used to be compatible but apparently XP was excluded during an update. Thanks for another one, HP.  I can see why you have to pay retailers for shelf space to display your products. People are starting to understand

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[baangorbillc]

Check if your driver is compatible with your OS.

[baangorbillc]

Me too! Seems that my driver is no longer compatible with Windows XP that I am using. A new way to force us to upgrade our Windows OS? HP probably gets a subsidy from Microsoft.

[Aadithya]

monitor blinking & problem with charger

[BHK6]

Hi Aadithya,

I will be happy to help you with your monitor and charger issue but I will need some more information. What is your product number? There are two links below that will tell you how to location your product number depending if it is a desktop or notebook.

Desktop:

http://support.hp.com/us-en/document/bph07555

Notebook:

http://support.hp.com/us-en/document/c00033108

Thank you,

[dfletcher0017]

To whom it may concern:

I called in to the clains department to make claim on my daughter laptop. I thought this would be an easy process, it was not. IMy daughter's laptop is still under warranty, I was calling because to keys on my daughter's laptop was not working , (letter R and the number 2). When the presentative came the phone she asked for the laptop info, which I gave. We both understood that yes the laptop was still under warranty. The representative took me through a few or more trouble shooting procedure none worked. After  30mins of this I told the representative that I was not  ITT person. Could we just  send the laptop to get fixed by an ITT person. I was told at that time would have to go through this procedure diagnose the problem of the laptop. Now , this I feel is ironic because thats was the reason I called them in the first place. I then asked to speak with the supervisor at which the superrvisor(Martin ID#[Personal Information Removed]) did nothing but I asked for the same request as representative. I went along with this request because I knew this was the only way I was going to get this laptop fixed. I end up being the phone for close to 2 hours. I do not understand why I'm trying diagnose an computer I'm not an ITT person nor did I have time sit on the phone. I got disconnected and was called back. I think only because I did inform the supervisor that I would contacting corporate. This is unacceptable .

[OrnahP]

@dfletcher0017, 

Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.

If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

If you have other questions and concerns about using the forum, please feel free to send me a private message.

[WTF_HP]

Direct phone: 18007560608 Opt 7 <-- corporate office. 

[r001]

You seem to miss the point that people become so frustrated at being unable to contact ANYONE at HP about their problems, they search the web for some way of resolving their issues and the lack of a place to do so (probably intentional by HP), means they come here.

Maybe the answer would be for you to address your frustrations at people complaining on this forum not to those dissappointed and frustrated customers, but to the idiots at HP headquarters who clearly do not consider their customers as being anything other than a piece of C**P to be ignored.

Oh, by the way, I too am one of those that have now spent several days of my valuable time getting virtually nowhere with HP whislt spending a fortune on premium rate calls.   I have now dealt with people in five - YES, FIVE different countries over a simple notebook under warranty problem. And the big joke of it all is I am an IT engineer myself.

Never, ever, ever will I buy or recommend any of my colleagues or customers to buy any HP equipment as HP have clearly gone the way of Tesco and become completely complacent about their customers needs.

The moral ?? If you need computer equipment that comes with decent support and backup, don't buy HP.

[MartyMacN]

Link doesn't work!