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04-24-2012 07:49 AM - edited 04-25-2012 05:55 PM
15 month old HP pavilion using windows 7 the on/off led on the power button always stays lit and the internal fans keep running whether i use "shutdown" from the start menu or push the on/off button only way to turn completely off is to cut power if i cut ac and hold the on/off button down for 30 seconds, after i restore ac everything stays off once i push the on/off button to start, i'm back to being unable to shut it down no viruses or spyware (1) norton suspects a bios problem (2) geek squad (online) says take it to the store and have them troubleshoot it (3) knowledgeable person says the on/off button is defective went to microsoft on line and verified power button software settings now I'm completely puzzled ??????