windows 8.1 and hp laserjet 1020 (1129 Views)
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Student
KIKEGLEZ
Posts: 1
Member Since: ‎11-26-2013
Message 1 of 4 (1,129 Views)

windows 8.1 and hp laserjet 1020

Hi, I made the upgrade to Windows 8.1 in my HP PAvilio g6, and my printer, HP Laser 1020, doesn´t work. I saw a message regardng USB 3.0... Thank you for your help 

HP Support Agent
Waterboy71
Posts: 2,681
Member Since: ‎09-03-2013
Message 2 of 4 (1,104 Views)

Re: windows 8.1 and hp laserjet 1020

Hi KIKEGLEZ, sorry to hear that you are having issues with your Laserjet printer not working with Windows 8.1.  I was just wondering, have you attempted to download and install the updated driver for the printer on Windows 8.1?  If not here is the link for the driver download. Please select Windows 8.1 in the drop down and click on Next.      http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=439320&

 

If this does NOT resolve the issue, please let me know and I will be happy to do more research on the issue.

 

Thank you

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Student
drvinny
Posts: 1
Member Since: ‎01-03-2014
Message 3 of 4 (1,026 Views)

Re: windows 8.1 and hp laserjet 1020

Hello

I installed Windows 8.1 on my laptop (HP Pavillion g7) and my HP Laser Jet 1020 does not work.  I idownloaded/nstalled all the newest drivers and even though troubleshooter says the printer is working fine, nothing goes to the printer.  Can you help?

Thanks

Vincent

HP Support Agent
SuperMario1
Posts: 3,961
Member Since: ‎09-05-2013
Message 4 of 4 (976 Views)

Re: windows 8.1 and hp laserjet 1020

Hello drvinny. Thank you for posting on the HP Forums. I understand your Laserjet 1020 is not functioning correctly on Windows 8.1.

 

First, I would like you to uninstall the printer software. To do this, please reference this website: Uninstalling the Printer Software

 

Please ensure you follow the Windows 8 method to uninstall the printer software, as indicated in the document I just provided. Afterward, reinstall the printer software. Download and install this printer software: HP LaserJet Full Feature Software and Driver

 

Once this is completed, the printer should be fully functional. Please respond with your results. I'm only here to help!

 

Mario

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Super Mario 1
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