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11-20-2009 08:18 PM
UPDATE: The Better Business Bureau was no help:
Hewlett-Packard's Executive Office apologizes for the problems Mr. LIQUIDSASQUATCH experienced. Hewlett-Packard's Case Manager Christina spoke with Mr. LIQUIDSASQUATCH on November 19, 2009 and explained that Hewlett-Packard is unable to reimburse him for the third party repair. Hewlett-Packard's Executive Office agrees with Hewlett-Packard Case Manager's decision since the warranty has expired. Mr. LIQUIDSASQUATCH needs to contact Hewlett-Packard's Case Manager at 11111111 Extension 11 and reference to transaction number 11111111111111 if there are further issues. There is nothing further Hewlett-Packard can offer for his TV that is over 870 days out of warranty.
HP has lost all of my future business, and my family's future business. I will recommend any other company over HP. I understand their point about the TV not still being under the warranty, but they knew about the flaw, even had the part replaced for customers for free. So clearly, they admitted some degree of fault. And it's not as if they don't have the parts anymore, or ran out of money to pay me back. They just don't want to. With all this info, the only conclusion I can make is...
HP is a very active in not caring about their customers. Not a passive laziness about it; they see customers have a problem, they acknowledge the problem exists, invenstigate the problem, and conclude that they don't care.
11-20-2009 10:11 PM
11-23-2009 04:14 PM
11-23-2009 06:12 PM
I'm sorry to say I was glad to find this forum and realize I am not alone. The same TV and same problem. We purchased ours in February 2007. In January 2008 the picture went out. HP fixed it and I remember it being said that we were lucky we were 11 months into our warranty. I thought it was a fluke. Now it's November 2009 and deja vu. Same problem. Difference is this time I rec'd the $629 talk with HP. I found this forum and the information that I am so grateful of finding. The next time I talked with HP I told them I didn't need them and have purchased my last HP product. I feel sorry for the people that are working for them and must talk with all of us.
Thanks for the PTS Electronics connection. We are in this process.
11-24-2009 09:52 AM
Well I was able to successfully remove the YSUS board, now to contact PTS with the number and send it off. I am a bit worried about when it comes back and all this "adjusting pots" business. I'm proficient in removing or installing but the tweaking part I have no clue. For those of you who have done this did you have to do any tweaking and if so was it difficult?
I am just so ready for the issues with this TV to be over. I have had issues with the TV 31 days after purchase (I remember the days because I was 1 day out of Best Buys warranty and it was a couple weeks of hell getting it fixed.) I remember thinking I would take the chance on HP because it was a name I knew and at that point trusted. And even after the issue with BestBuy HP came out smelling like roses. But now all this and I must say I am on the Do Not Buy HP Products train.
11-24-2009 08:41 PM
I finally got the opportunity to call HP customer service. No new news, no hope. PTS it is. I am glad to see that recent posters have had good results from PTS.
One thing I want to mention: someone on cnet.com review said that the Y boards are actually products of Samsung or LG. Makes me wonder if this is true. Here is the link to that review:
Which brings me to my next point: perhaps everyone should also post their bad experience on reputable sites such as cnet.
But anywho, HP should take responsibility for putting out a product that is defective. I am curious as to when our laptop will crap out on us. *sigh*
11-28-2009 03:04 PM
11-30-2009 12:45 PM - edited 11-30-2009 12:46 PM