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02-23-2012 03:19 PM
I called to simply get some cx service but i guess the canada support line gets routed to india. It is acually very irritating to type myy experience but the conversation lasted approximatly 2hours +. Whats the escallation process? how do you get your issues resolved wiouth having to spend 5hours on the phone. I can work at mcdonalds for 5 hrs and earn the money to purchase a new printer!
04-12-2012 03:31 PM
Yes...HP customer service sucks. Oh...and customer support is in India. India?!? Beside the fact that I couldn't understand a **bleep** thing they were reading from their monotonous script without any real concern for my question....the U.S. is STARVING for jobs and HP - like the rest of greedy corporate America - is giving away the future of this country for their short term bottom line! As for my simple question ("how do I get my start-up screen from being "locked"?)...it never got answered.
04-13-2012 01:40 PM
I am now on my 4th phone call about a replacement printer under warranty. The 1st call came late at night from india, and I told them to call me back at a more appropriate hour with someone who is a native English speaker.The second call only came after another email to customer support, and again, late at night. The Indian technician's on-line connection was so bad, it took him over 20 miuntes to begin enterring my info. Again, I told them to call back in the morning. Today, after sending yet another frustrated email to customer service, I got a voicemail with a number to call. After attemtpting to work through the maze of responses, I've now been on line for over 45 minutes with no end in site.
No Wonder HP is losing business!!!!!!!!!!
05-02-2012 04:29 PM
Indeed it does. 9 days ago, I replaced black ink cartridge in my HP Photosmart 5510 printer. The printer wouldn't print. Tried another cartridge, still didn't work. Contacted HP's online contact center who put me through all the steps that could work (although I had already done all of them on my own). She escalates the problem and they send another printer. Same story with new printer and new cartridges that came with it. I call back in. They put me through the same paces. This time they're going to order me another new (refurbished) computer but it won't arrive until after the weekend. The executive rep (Christine) that I'm talking to at this time can't really explain to me why the first printer arrived the next day, but this one will take 4-5. OK, I suck it up. She asks me to call her when the new new printer arrives so she can walk me through set up. OK, seems silly since it ain't rocket science, but I suck it up again and agree. Printer finally arrives and I call Christine back 3 days in a row. She's not in and doesn't return my calls. So on day 4 I call back again and get another executive level support person named Mike who tells me that he really can't help me do a set up - it takes too long and he only does work like that on Fridays. I explain to him that HP had asked me to do this and I've been without a printer for my small business for 10 days and he tells me he doesn't care! Can you believe it?!! So I install it myself and ta-da it works. Now I have to return two printers to HP, but of course I only have one shipping label. They forgot to include one with the second printer. So I call back. Now they're mailing me a new shipper (not email, snail mail). If these printers hit my credit card because there's a delay in returning them I think I will have a stroke! This is the biggest run around I've ever gotten from a vendor. Their service and attitude is despicable. When this printer goes belly up I will NEVER buy HP again. So not only am I out the time with no printer, but I've spent around 6 hours on the phone/online trying to get this solved. And the printer cartridges I bought are now unusable so I'm out another $80!