HP Dreamscreen Problem:

[Bdeeman]

Wow, I know what you mean about the run around and annoying non help from Tech Support. I started calling at 6:30pm and was transfered to many parts of the world. Everytime having to spell my name give my phone number give my serial and model number. After I gave them that info they said ok I can help you but I just need to look something up for you. Then after about 20 mins they come back saying I'll transfer your call and then.......they hung up again. Finally at 9 o'clock pm the person tells me I'm sorry but that division you need closed at 7pm. WOW

So my facebook is not working either and after my much wasted evening of travelling through the world via phone lines I still dont' have any solution or support on this issue.

I just got the dreamscreen yesterday and last night the HP Dreamscreen software could read my Dreamscreen however today it doesn't. Does anyone know why that might be happening?

[SinjinSmith]

Found this link on HP's web site:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02213542&tmp_task=solveCategory&lc=en&dlc=en&cc...

So, it looks like they at least now know there is a problem and are working to fix it.

[MrEdOfCourse]

Wow, I'm really, really upset about this.

Facebook was the primary reason why I purchased this product.  I've been spending hours trying to get this to work only to find out that it simply no longer is a feature of this product as advertised.  I just blew $200 on a product that I can't return.

This is VERY irresponsible of HP to continue to sell this product and not issue any marketing updates that Facebook no longer works, and hasn't worked for months.

Worse, HP is blaming this on Facebook by claiming that it's changes to Facebook that broke the functionality.  It sounds more like HP didn't have a contract with Facebook, but was just using the API.  When the API changed, HP simply never updated the firmware to the product to match changes in the API, and now we're left with products that don't work as advertised...and HP continues to sell them.

It's been months now and not only hasn't HP fixed this, but hasn't acknowledged when or even if it will be fixed.

Customers shouldn't have to review the companies message boards and hear from other customers about what advertised features don't work before deciding to purchase the product.  I doubt I'll be purchasing any future HP products if this is what I can expect.

Shame on you HP.

PS: Having a broken social networking app is doubly irresponsible since users of such apps are exactly the people who communicate the problem and influence other potential customers.

[sprout998]

I am having similar issues as everyone else here. At one point, but Snapfish and Facebook worked fine. Some time ago, I updated the FW on this device (which is for my mother, and at her home). Later, my mother told me that both Snapfish and Facebook no longer worked.

I have tried many things, including calling HP tech support - obviously some guy in India who was not familiar with the device at all. I also tried the email route and after the issue got "escalated" (I use that term loosely here since HP seems to use it loosely) a couple levels, that guy couldn't really help me either -- he is on the HP desktop support area - huh?

I finally tried RESETing the Dreamscreen to it's original FW. Now it can once again log into Snapfish (but not Facebook). If I upgrade to the current FW, then it won't work with either Snapfish or Facebook.

Anyhow, I think the obvious conclusion here is that HP needs to do a firmware/software update for the Dreamscreen to get it to once again log in to both Facebook and Snapfish. What also seems obvious now is that HP no longer cares to support the product and has now abandoned it.

It's truly sad for me to see this happen with HP. They used to make such great products and support them very well. Now, they just don't seem to want to "bother" with supporting products that they just sold - the Dreamscreen, the TouchPad, HP Palm mobile phones, etc.

HP has my phone # from the case I opened (and has my contact info from my HP Passport ID). If they are still supporting this device, then hopefully they'll call me one day, but for now, I've just given up (I was on "level 3" tech support tonight when I told him that I had finally given up).

I'm very frustrated with my experience with this device, and especially frustrated that a once great company no longer provides good support for their products.

Thanks for listening to my rant all!

[U_P]

Welcome to the world of HP Dreamscreen. !! I will suggest to ask an engg. to do a low level format of the entire hard disk and use it as a standard PC as I am seriously thinking to do it now since there are no one to hear and allow upgrades. Even the dealers are annoyed with this complaints coming to them and reply with a wry smile.

Thanks to HP for letting me enjoy this version of desktop for a year.