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07-02-2011 12:48 PM
Have the HP Optical Mouse Product #VK479AA and have used it for awhile but it stopped working. Thought it was the battery but changed it. Using it on my laptop which is running Windows XP and connect to it thru the USB port. I tried unplugging the usb and reconnecting it and clicking and holding the connect button on the bottom of the mouse the the one on the top of the usb thing. When i hold down the one on the bottom on the mouse it starts flashing red. Still not working. Also tried re-booting the computer. Any ideas of what i can do to fix it?
thanks for any responses
10-01-2011 01:59 AM
My mouse too...after i used 5 day suddenly its stopped working, only little movements happened in every fex seconds. I tried on another PC too, but was same. I tried everything (battery, connect buttonst, drivers, etc.). After i tried to move closer the mouse to the receiver its start to work (!) aprox. in 20cm from it, but the opposite side of my notebook its dead. Strange, maybe its related with the signal strength. After that I change the original battery (Energizer) to an rechargable battery, and its work fine! Sucks, the green light not warned me to battery was low ("the green LED scroll wheel illumination indicator lets you adjust sensitivity and warns of low battery" - via: http://h10010.www1.hp.com/wwpc/ie/en/ho/WF06c/A1-3
10-01-2011 09:09 AM
Have you guys had any problems with double clicking if a button is held down at all?
On this thread we are struggling majorly and wondered if you have the same problem?
Any feedback would be greatly appreciated
09-01-2012 04:06 AM
Having read the forum posts, it seems HP aren't very good at customer support. I haven't seen a single official response from HP . Extremely poor considering this is an official forum!! (
I've also had the double click issue ever since I've had the mouse, which is rather annoying at times especially whether you want to highlight something or select an area in a spreadsheet.
Given the feedback I've seen so far, I think I'll be reluctant to purchase another HP product.
10-18-2013 07:15 AM
My 2 HP Optical Mouses Product # VK479AA stopped working.
HP changed them for new ones, but now, a few month later, they both stopped again. The usb dongels are recognised and installed, but it is impossibel to get an connection between the dongles and the mouses.
Very bad product. This way it cost a lot of money and time for nothing.
10-19-2013 02:36 AM
That's quality for you!