HP Support Forums
Join in the conversation.
01-11-2011 11:45 AM
I have a 2TB HP Personal Media Drive. Sometimes my computer does not see it. More often than not, I have connected it and am using it and it suddenly decides to disappear. I am trying to move photos to it, and I cannot because it fails on me everytime. I have been prompted to run a scan on it, but it either doesn't find anything or disappears before it is done. I cannot use it's backup tool for my PC because it will not stay present long enough. I am on a Win 7 PC, which they say there are no drivers or additional support for. Please if anyone knows how to get this working properly again it would be appreciated. It is very frustrating!
01-11-2011 11:56 AM
Your Personal Media Drive should be recognized automatically in Windows 7. You shouldn't need any additional drivers to make it work. Is this drive inside the media bay of your PC (some HP PCs came with an internal slot for this drive)? Or is it external?
One quick thing you might want to try. If the drive is external, make sure the USB cable you are using is good. If you have an extra one, try swapping the cable. Sometimes a really long USB cable causes problems like you are describing.
01-12-2011 07:27 PM
I have a similar problem to csscott. I have a HP Pavilion Notebook PC running Windows 7 Professional that I connect to a 1 TB HP Personnal Media Drive (Model hd 10000x) and HP 2009m monitor via a HP Quick Dock 2.0 Docking Station that also serves a HP wireless comfort mouse and wireless keyboard (HP Wireless Comfort Desktop). All equipment purchased new in November 2009 and all working just fine until recently. The personal media drive is no longer recognized. The drive is not listed in Device Manager. If I restart the computer and attach the drive to either the dock or the PC in is not recognized. I have downloaded and installed all updates for my system that are identified by Microsoft and HP. I tried to find a new driver but HP does not list a driver for hd 10000x. They have a driver for hd 10000z, which looks alot like my external drive. I had reinstalled that driver though. I have tried the fixes described in HP support for Media Drive Missing in My Computer (Windows XP and ME) as well as the fix described in the User Guide. I did a Google search and found similar problems described but find no fix.
It appears to me that the HP support information has not kept pace with their product line. Any help is appreciated because I have a lot of data stored on that external drive and I cannot access any of it. If the drive died and I could confirm it, I could live with that. I am sure there is someone out there who can recover my data. But I do not know how to confirm that I have a hardware or a software problem. The blue light on the drive is lit. I can feel the drive motor turning. If I disconnet the drive power supply while connected to the PC, I get a message telling me that a device attached to the PC failed. What am I missing?
01-13-2011 07:43 AM
Your problem sounds a little different to me. If I understand correctly, the drive worked fine until recently, and now suddenly it is not recognized at all. All of the things I would suggest you try you have already done.
The only other thing I can think of would be to test it on someone else's PC. But I am guessing that there is most likely a hardware problem with your hard drive.
01-15-2011 05:05 PM
I attached my drive to another laptop with the same results. The drive is not recognized. I guess the fact that the drive light is on and I can feel it turn does not mean it works. Thanks for the input. I guess I am in the market for someone who can recover my data from the soon to be replaced external drive.