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06-27-2012 01:33 PM
We are using HP Quality Center version 10 and we have a problem that I would like to solve.
When we close the hpqc windows/tab in Internet Explorer; IE crashs and we receive a Run time error 216 at xxxxxxxx
Everything work fine in the software except when we close the hpqc windows; IE crashs and closes every other IE windows that were open.
This issue only occurs on our citrix servers (Win 2003 32bit / Presentation Server 4.5 / Internet Explorer 7)
The issue occurs for user and for admins.
On a WinXP or Win7 everything works fine
The issue only occurs when we are logged in the web site;
If we close the hpqc window before login, it works fine
Doing a logout before closing the window doesn't help.
I tried many things that I found online but with no luck;
In Internet Option /Advanced:
-I tried to uncheck "Enable page transitions", "Enable third-party browser extensions", "Enable visual styles on buttons and controls in webpages"
-I tried to to a IE reset
I also tried to add the hpqc website to the trusted site and set the zone security level to low
Any help would be greatly apreciated!