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Honor Student
papac
Posts: 4
Member Since: ‎11-14-2010
Message 1 of 3 (140 Views)

HP Ultrium Gen 2: Keeps ejecting tapes

[ Edited ]

Just purchased 2 new Hp Ultrium2 tapes as replacements in the backup rotation. Old tapes continue to work for backups (being overwritten for each backup) but the new tapes consistently fail  with a 'tape not found' exit message.

Retired
Russel-E
Posts: 3,313
Member Since: ‎01-09-2014
Message 2 of 3 (131 Views)

Re: HP Ultrium Gen 2: Keeps ejecting tapes

Hi @papac ,

 

I have sent an escalation for your issue and do check your private message when a HP employee reaches out to you.

 

Best,

 

Russ

I worked for HP.
Honor Student
papac
Posts: 4
Member Since: ‎11-14-2010
Message 3 of 3 (123 Views)

Re: HP Ultrium Gen 2: Keeps ejecting tapes

Thanks Russ,

 

Look forward to hearing from him.

 

John

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