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Honor Student
bpsack
Posts: 3
Member Since: ‎12-28-2011
Message 1 of 5 (3,558 Views)

HP Webcam microphone not working

The built-in microphone on my HP Webcam HD-3110 is not working.  The manual indicates I should select this microphone and enable it.  However, the HP Webcam microphone was not installed during the webcam software installation and therefore is not on the list of available sound devices.  I am using Windows 7, 64-bit.  Searches through the HP forums, the HD-3110 manual and on the Internet has not helped find a solution.  Any help would be appreciated.

Student
jws1949
Posts: 1
Member Since: ‎01-06-2012
Message 2 of 5 (3,468 Views)

Re: HP Webcam microphone not working


bpsack wrote:

The built-in microphone on my HP Webcam HD-3110 is not working.  The manual indicates I should select this microphone and enable it.  However, the HP Webcam microphone was not installed during the webcam software installation and therefore is not on the list of available sound devices.  I am using Windows 7, 64-bit.  Searches through the HP forums, the HD-3110 manual and on the Internet has not helped find a solution.  Any help would be appreciated.



I have to agree can not fine any software any where to fix the problem about the microphone on my HD-3110

ether. I thank HP should get off of there pot and fix this problem are pull the webcam off the market and refund the money that was spend. I like HP but it puts a bad taste in my mouth about this problem.

Student
MiKanJon
Posts: 1
Member Since: ‎01-11-2012
Message 3 of 5 (3,409 Views)

Re: HP Webcam microphone not working

I recently reinstalled Win 7 and mine isn't working either. I tried to record videos for youtube and there is no sound. I did check the volume and everything and I have all the latest drivers insalled. I don't know what could be the problem. 

Honor Student
thacker1
Posts: 2
Member Since: ‎01-22-2012
Message 4 of 5 (3,351 Views)

Re: HP Webcam microphone not working

How doi turn on my webcam

Honor Student
bpsack
Posts: 3
Member Since: ‎12-28-2011
Message 5 of 5 (3,349 Views)

Re: HP Webcam microphone not working

After spending about an hour on the phone with an HP Technician and giving him permission to remotely control my PC, he got the webcam working.  Here's what he did, which I hope you find helpful to solve the problem of a Webcam installation that does not install the driver for the webcam's built-in microphone:

1) Verify the installation by going to Device Manager and determining if the Webcam microphone and device are installed.

2) If the microphone did not install, the HP Tech corrected the problem in the following steps:

a) Complete the installation using the Webcam CD, including reboot.

b) Use Device Manager to uninstall the webcam but do not uninstall the software.

c) Unplug the webcam from the USB port.

d) Turn off the computer.

e) Re-start the computer from a cold start

f) Plug the webcam back into a USB port and watch to see if Windows installs the drivers.

3) Start the HP Webcam Center (icon should have been installed on the main screen) and click on webcam settings.  Click on Audio and make sure the Webcam microphone is selected as the default microphone.  

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