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07-26-2011 04:00 PM - edited 07-26-2011 04:03 PM
My Wifi Mobile Mouse is pairing, but then its not connecting, I can't use it to control my pointer or anything. I've installed the suite that came with the mouse on the disk. Can anyone help me get my mouse working?
07-31-2011 09:15 AM
Same problem - installed easily, does not connect. I am literally still on the phone 45 minutes later on hold. I went from the "transfer line" to "desktop support" to "laptop support" to "mouse support" back to the "transfer line" and who knows who I'm waiting for now.
The only questions asked thus far are product, serial, and model number. I have not had ONE troubleshooting question asked at this point. My suggestion? Return your product and get a Logitech or Microsoft mouse.
07-31-2011 09:17 AM
Geek reviews gives this mouse a thumbs up.
HOWEVER, user reviews gives this mouse a thumbs down all around. Google reviews and you'll see that other users are having the same problems without any support from HP.
08-01-2011 07:45 AM
I have the same problem at a customer site: Pairing works perfectly but in the main screen the mouse doesn't appear as 'connected'. I allready installed the latest version for this (http://h10025.www1.hp.com/ewfrf/wc/softwareDownloa
A little research pointed me in the direction of the wireless card. Maybe it is not Windows 7 certified... I have to check tomorrow.
You can find the list of certified Windows 7 WiFi cards here: http://www.microsoft.com/windows/compatibility/win
09-10-2011 09:17 PM
The HP Mouse Suit 2.3 is primitive at this stage.
I only succeeded to pairing up and detecting the mouse after I install the driver from N.America.
However, the Control center is buggy.
I cannot resume the WIFI mouse connection from Hibernation Mode. I have to use "devcon" to restart the Virtual WIFI miniport adapter to restablished again. Now using a script to do it.
11-11-2011 02:37 AM - edited 11-11-2011 03:33 AM
Just bought this mouse and am disappointed - now - to see so many people experiencing this problem. Like others, I can pair but get no response from the mouse. I tried the N. America driver but still nothing. Does anyone have any updated info?
Also, can someone confirm what this mouse looks like when working properly? My scroll wheel has a flashing light but there is no light coming fom the sensor underneath. Is this normal ?
11-15-2011 01:31 PM
Same for me today, the mouse was discovered by the HP utility, but not paired.
I updated the driver of the realtek wifi card RTL8191SE, and it works!
This on Toshiba Satelitte, W7 family edition.
Please note this mouse needs W7, and wifi card driver supporting SoftAp feature.
Also note that the LED under the mouse is not visible, you won't see a red light.
05-09-2012 09:28 AM
just a nice tip... since this mouse use hosted network services, it wont reconnect after wake up, or if u start
your computer with wireless down... so just put netsh to start in the task manager when the computer unlock,
or login.... so:
go to Control Panel >> Administrative tools >> Task Manager
create a New task
insert a task name
check to run with higest privilages
select a trigger (workstation unlock works for me)
in the action group
create a new
start a program netsh
use "wlan start hostednetwork" as argument
uncheck all boxes
check "allow to task run on demand"
check "if the running task ..."
and select to "do not start a new instance"
u can also put a second triger like "on an event" >> Microsoft-Windows-Wlan... >> WLAN-... >> 8000
using that every time that u start to connect to a wlan network it will try to reconnect ur mouse if it is not...