03-01-2013 10:01 AM
Holy cow, I've been on the phone with Technical Support for 56 minutes now and counting, plus been transferred three times for a total of four people who ask me the SAME QUESTIONS (serial number, product number, first name, last name, email address).
I bought an HP x4000b bluetooth optical mouse one week ago. It is supposed to have a 9-month battery life. However, it quit working, I tried reconnecting, shutting laptop down, etc., and it still didn't work. So I tried to change the batteries. (Who knows how long they've been in there since factory shipment.)
I removed the top cover, and tried to remove the two AA batteries. Oh my F god, they won't come out no matter how much I try to pry them out with scissors or a screw driver. They won't budge.
So I try to call HP Support, figuring this is an easy, no-brainer question. Now it's 59 minutes on the phone and counting.
How come there is no documentation online, in the box, or on the HP site that tells me how to change the freakin' batteries?! And how come nobody at HP Support can tell me how to pry those freakin' things out without damaging the unit??
This is the worst freakin' experience I have EVER had with technical support. It's now been 70 minutes and I still can't get the factory installed batteries out without damaging the mouse housing.
PIECE OF CRAP, with piss poor technical support to boot.
03-04-2013 07:33 AM
The only instructions I could find were from Best Buy and they implied that once the cover was opened there should be no reason why the batteries would not come out easily. See at the link below.
I hope you were able to get resolution and if so you might share what appeared to be the problem in your specific case.
03-04-2013 11:06 AM
03-04-2013 05:21 PM
That does sound like the only solution in your case. According to what I ready in the instructions they should have easily come loose once the compartment was opened.
03-13-2013 10:51 PM
I just got this mouse tonight and had to look a bit too but the batteries actually do come out very easily.
1. Pop off the cover.
2. Press down on the two plastic tabs just above the batteries and this releases a small plastic holder which you then just slide completely out and set aside. (This is probaby the step you were understandably missing because the tabs are small-ish and their purpose isn't documented or readily apparent)
3. With thiis holder out of the way, the batteries have plenty of clearance and can be removed by hand.
4. Replace the batteries, put the plastic clip back into place, reattach the cover, done.
Not hard but the holding clip is not obvious or inuitive and should at the very least have been documented in the guide. It's a nice little mouse though, I'm happy with it, and hope this helps someone.
03-13-2013 11:18 PM
Better yet, here are some pictures of the mouse open which show the plastic piece removed so you can better know what to expect. Interestingly, I learned there is also a small area between the batteries which is the right size to store most/many of the small usb bluetooth adapters that are common now.
04-10-2013 02:02 PM
Sure wish someone would explain HOW to get the top cover off! I can do it BUT it is VERY difficult -- really feel I am going to break something the next time. Once the top is off; I have had no issue replacing the batteries. Getting the top off is my problem.