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06-24-2011 10:05 AM - edited 06-24-2011 10:06 AM
I have the same problem! HP sent me 3 mice with the same defect, now i have 4 annoying mice. The couldnt never gave me a satisfiying answer, but the finnaly offered me a refund. Is sad to know they couldn't understand what the problems is, you explain and explain, they taste the mouse before sending it to you and the mouse is a disaster!.
I'll never buy an HP device...
07-28-2011 12:30 AM
Happening the same to me.
I reported it on HP support form, but no response at all.
HP Wireless Optical Mouse (WE789AA)
And this ends with me buying any other HP product...
09-15-2011 08:11 AM
Sorry to hear that...
I have emailed the CEO of support in Palo Alto twice with the information he requested and TWICE I have been ignored, so this to me shows that they have no consideration at all with their end user.
Just the same blarb, sned the information and I will forward it on to the person concerned (or not as the case it seems).
I was asked recently from a large customer of mine this week if he has had any delaings with HP in the past as they were considering changing with IT strategy ....
Needless to say I had to share my personal experience with HP to them and suggest them an alternative. Something I am determined to in the future as well..
Hope you have luck with another mouse solution.
10-04-2011 05:41 PM
if you hold the click and you move the mouse it doesn't happens D:
then that thing of the double clicking when the mouse's still must've been on porpuse u_u
then that's no error of the mouse :/
but's still annoying and i'm changing the mouse XD
05-06-2012 07:54 PM - edited 05-06-2012 08:17 PM
I just bought this mouse (fha-3410) and found the multi-click problem. HP seems to be ignoring this problem and continue to sell this bogus piece of.... thank you HP for wasting my time and money.
UPDATE: the product number of this mouse is WX413AA (fha-3410 is the model number).
05-07-2012 11:45 PM
Good luck on trying to get a replacement.. I currently have two in my drawer (which they kept sending me saying it was a faulty item) and a third resin dipped as a paperweight on my desk!
As I stated earlier, I have given up trying to fix this problem as it is only wasting time and effort which to be honest is pointless now as they fall upon deaf ears.
07-12-2012 11:12 PM
Yeah, I just got this mouse. # FHA-3410 and it also has the multi-click problem. I've tried everything I could think of. and to no avail. and I cant find any patches yet for it.
07-13-2012 02:24 AM
I'm afraid to say that there won't be ANY patches for this as it is a firmware problem within the mouse itself and not the driver.....
The double click scenario is still there under ubuntu (unix) which uses completely different drivers so shows that it is a firmware issue not a driver/patch issue.
The only real solution is to replace them with a different functioning model which HP is not willing to do or recognise!
As statyed before I have been in direct contact with the CEO in Palo Alto and he completely ignored me as well !
My advice is to throw it away and buy something else which works as these will never work.