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Student
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Member Since: ‎12-16-2011
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I can't turn off my Hp touchpad, the usual way turn off is not working.

Hi Guys, I can't turn off my Hp touch pad. the normal way of shut down is not working. I bought 5 days back. its a brand new, Once I keep pressing the power button it show the feature to shut down, I tried more that 10 times. the pop up screen for shutdown is not showing.

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Re: I can't turn off my Hp touchpad, the usual way turn off is not working.

To get it shut down (which you will need before starting a reinstall) you can also tap the up arrow icon in the lower right corner to open Launcher. Once it opens, go to Settings tab.Click to open 'Device Info'.At the bottom of the window click to open 'Reset Options'. 'Shut down' should be the second choice there. Hopefully that will work for you.

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Provost
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Member Since: ‎01-07-2009
Message 2 of 21 (51,350 Views)

Re: I can't turn off my Hp touchpad, the usual way turn off is not working.

Welcome to the HP Forum! Smiley Happy


vino_sn84 wrote:

Hi Guys, I can't turn off my Hp touch pad. the normal way of shut down is not working. I bought 5 days back. its a brand new, Once I keep pressing the power button it show the feature to shut down, I tried more that 10 times. the pop up screen for shutdown is not showing.


I suggest that you download  HP WebOS doctor and reinstall the operating system. Tether your tablet to your computer and reinstall webOS.

 

Here is a link to the web support portal for the HP Touchpad. Here is a link to  worldwideHP WebOS support.


Kind regards,
erico

****Please click on Accept As Solution if a suggestion solves your problem or answers your question. Doing that will help others facing the same problem to find a solution easily when they search online ****

2015 Microsoft MVP - Windows Experience

Provost
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Member Since: ‎11-12-2008
Message 3 of 21 (51,265 Views)

Re: I can't turn off my Hp touchpad, the usual way turn off is not working.

To get it shut down (which you will need before starting a reinstall) you can also tap the up arrow icon in the lower right corner to open Launcher. Once it opens, go to Settings tab.Click to open 'Device Info'.At the bottom of the window click to open 'Reset Options'. 'Shut down' should be the second choice there. Hopefully that will work for you.


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Honor Student
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Member Since: ‎01-07-2012
Message 4 of 21 (49,915 Views)

Re: I can't turn off my Hp touchpad, the usual way turn off is not working.

Thanks a lot!!

Intern
Posts: 27
Member Since: ‎04-16-2012
Message 5 of 21 (45,032 Views)

Re: I can't turn off my Hp touchpad, the usual way turn off is not working.

I had the same problem, out of nowhere.

My dv6 has an orange light at the upper left corner, you tap it twice it went off (pad ON), you tap it again twice and  it went on (pad OFF).

All of a sudden the light went off and stayed off!

After reading blogs and trying all the simple solutions I could think of, I decided to reinstall the driver for the silly thing...

Control Panel/Mouse/Hardware - Select the Pad and then hit Properties. Select the Drivers tab. If your driver is out of date or messed up like mine was, the button "Update Driver..." is clickable.

Upgrade the driver, restart the 'puter and the orange light is on or off as you want it!

 

Very easy solution...if that solves your problem - as it did solve it on my HP dv6 :-)

Honor Student
Posts: 1
Member Since: ‎08-07-2012
Message 6 of 21 (39,187 Views)

Re: I can't turn off my Hp touchpad, the usual way turn off is not working.

[ Edited ]

message 3 of 6 works easy peasy... and afterwards it resets the on/off button to work again. thank you

Intern
Posts: 27
Member Since: ‎04-16-2012
Message 7 of 21 (39,161 Views)

Re: I can't turn off my Hp touchpad, the usual way turn off is not working.


boateak wrote:

message 3 of 6 works easy peasy... and afterwards it resets the on/off button to work again. thank you


@boateak

Can you please tell whose answer solved the problem for you?

 

By the "answerer's" name?

 

Thank you!

 

gcbakop

 

Student
Posts: 1
Member Since: ‎10-01-2012
Message 8 of 21 (35,470 Views)

Accept as Solution

perfect solution to the no shutdown problem !

Intern
Posts: 27
Member Since: ‎04-16-2012
Message 9 of 21 (35,466 Views)

Re: Accept as Solution

[ Edited ]

@addyjava

 

Just being curious (I don't win any prizes ;-)

Which of the listed solutions worked for you?

If you can point to it, by the writers "name"?

Thank you!

 

Student
Posts: 1
Member Since: ‎10-11-2012
Message 10 of 21 (34,664 Views)

Re: I can't turn off my Hp touchpad, the usual way turn off is not working.

Hi there. I do not know how to turn off my HP touchpad. Can someone enlighen me?  Thanks!  Crystalg

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