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05-15-2012 01:53 PM
I have been using the HP Wireless Laser Comfort Mouse and the HP Ultra Thin Wireless Keyboard together for several months. Both are Link-5 products, and they are connected to a HP Pavilion Elite m9252p Desktop PC (now running Windows 7 Professional 64-bit) using a single Link-5 USB receiver. Both the keyboard and mouse are nice products in their own right, but I have not had the best experience with the shared Link-5 connection.
Over the course of a day sitting in front of my computer, the Link-5 connection will freeze or lock up about 5-6 times, completely at random. When this happens, both the keyboard and mouse are unresponsive. The only way to restore the connection is to remove and reconnect the USB receiver. Naturally, this is quite annoying and inconvenient.
I so want this setup to work that I believe I have exhausted just about every troubleshooting procedure under the sun. Here is what I've tried and learned, to no avail:
- I installed fresh batteries in both the keyboard and mouse.
- HP Wireless Mouse Suite 2.1 and HP Wireless Keyboard Suite 2.1 (the driver and software packages for the mouse and keyboard) are installed.
- The issue only occurs when both the keyboard and mouse are connected. Either alone is fine.
- The issue only occurs when moving the mouse. Never in the middle of typing on the keyboard.
- I have tried each of the different resolution settings on the mouse, and the issue still occurs with each.
- The issue occurs at random, whether simply moving the mouse to navigate Windows, or in a game interface.
- I have tried both the USB receiver that came with the keyboard and the one that came with the mouse.
- I exchanged the keyboard for a new one of the same model (currently in use).
- I bought and tried another Link-5 mouse, the HP Wireless Optical (Graystone) Comfort Mouse, and tried it and its receiver.
- I tried all of the above on two different PCs (eliminating the possibility of issues with the USB port and other PC-specific variables).
At this point, I am convinced there is a flaw in the Link-5 driver that causes the connection to freeze at random when more than one or certain products are used together (rather defeating the purpose of Link-5). I am not technical enough to infer beyond that. I don't believe this issue will be resolved until it is brought to HP's attention, technically investigated, and possibly a driver update released. However, I don't think I'll get very far trying to explain this to frontline CS over the phone.
Has anyone else experienced this issue with these or other Link-5 products? Are there other troubleshooting procedures I can try? If this issue isn't resolved here, can a moderator forward it to the appropriate individual(s)? All assistance is appreciated.
06-12-2012 05:04 PM
Yeah, I have the same problem with my x4000 wireless mouse. I connected ONLY the mouse, and it keeps dropping the connection...