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01-20-2012 09:58 AM - edited 01-20-2012 10:05 AM
Product: 9250C Digital Sender (CB472A)
Operating System: N/A (accessing device through a browser. No software installed on workstations)
Short version: I locked myself out of the device, and want to reset it to factory defaults, or at least DHCP as the IP method.
I cannot use the device's control panel ("Home Screen"), since I hid the Administration button on the Home Screen. I have done a "Cold Reset" and a "NVRAM Initialization" as defined in the Service Manual (pages 140-141), to no avail.
Long version: This is my first time working with these devices. I got four of them, brand new, in the box, and already out of warranty (not HP's fault). I configured one of them successfully, then got cocky and managed to lock myself out of the next two.
This is how I did it:
- Fresh out of the box, I connected the unit to our network.
- Under "Configure Device" I found the IP address it got from DHCP.
- I went to an internet browser on a workstation and entered that IP address to manage the device remotely.
- I added four users to the "Send to folder" configuration, and disabled the other possible uses of the device (fax, send to email).
- In the Home Screen setup, I selected only "Network Folder" (which is the scan to folder option), since the users don't need to see the features they won't be using, and don't need access to the Administration controls.
- Once I was happy with the configuration, the last thing I did was switch from DHCP to Manual, under the IP configuration. At this point, I couldn't continue from the browser. I could not access it remotely from a browser.
"No problem," I thought. "I'll just walk over the sender and enter a static IP on the control panel." Wrong. Once I got over there, I no longer had the Administration button (which I hid, see Step 5 above). So, I couldn't connect or manage the device remotely, or at the console.
At this point, I downloaded the Service Manual (From another site, since I couldn't find it on the HP site!) and learned about "Cold Reset" and "NVRAM Initialization" (pages 140-141). Neither option reset the Home Screen, so I'm still where I was, unable to configure the device. The Service Manual also describes a "Disk Initialization" option, but I couldn't get that to work on my devices.
I wish I could reset it to Factory Defaults, or at least set it back to DHCP, so I can configure it properly. I know that there is an option to reset it to Factory Defaults somewhere in the menus, but I can't get into the menus.
Is there a way to reset this device without going through the menus? Something similar to "Cold Reset" but that actually resets the whole thing?
Thank you for your help!
04-08-2012 07:23 PM
Did you ever get an answer for this one? I have the same problem. I can't access the IP through IE and I can't access anything through the display on the device, cause I was trying to set it up for CAC enabled and now it is just asking to insert the CAC card and evter a PIN. When I hit cancel it gives me no options and when I try to enter my PIN it says that the Kerobes Authentication failed. Please let me know if you found anyway to "COLD" or I say "HARD" reset the machine to factory default settings.
04-08-2012 10:36 PM
No, I did not find a way to Cold or Hard reset the device, without going through the menu.
I found out, though, that what I did was enough for the sender to switch back to DHCP, so I went to a browser and tried each IP address on my DHCP range until I found the sender. Once there, I was able to configure it the way I wanted to.
Hope this makes sense to you. Good luck.